Softwr

Customer Support · head to head

8x8 Contact Center vs Fathom

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Fathom logo

Fathom

Customer Support

Free AI meeting assistant

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Fathom has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Fathom team plan requires minimum 2 users; cannot purchase single seat at team pricing
  • They diverge on capability: 8x8 Contact Center covers Voice, Fathom covers Auto-recording.

Where they differ

Only the attributes on which 8x8 Contact Center and Fathom actually diverge.

Attributes where 8x8 Contact Center and Fathom differ
Attribute8x8 Contact CenterFathom
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Zoom, Google Meet, Microsoft Teams
CategoryCustomer SupportUnknown
Founded19872020

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Microsoft Teams

Only in Fathom

  • Auto-recording
  • AI summaries
  • Transcription
  • Highlight clips
  • Zoom
  • Google Meet

Both cover

  • Salesforce
  • HubSpot
  • Web support
  • Desktop support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Fathom
  • Contact centernot Fathom
  • Remote worknot Fathom
  • Customer supportnot Fathom

Fathom

  • AI-powered meeting transcription and automatic note-taking for sales teams and professionalsnot 8x8 Contact Center
  • Meeting analysis with AI scorecards and action item generation that syncs to CRMsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Fathom

  • Team plan requires minimum 2 users; cannot purchase single seat at team pricing
  • CRM field sync and deal view summaries available only on Business plan ($34/user/month) and above

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Fathom

Free

No published plan breakdown. See the Fathom review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Fathom if

  • You need auto-recording.
  • You want to start without paying.
  • You work on Web, Zoom, Google Meet, Microsoft Teams.
  • You also want ai summaries.
Fathom review

Questions people ask

Is 8x8 Contact Center or Fathom better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Fathom at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Fathom?
Fathom has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Fathom.
Does 8x8 Contact Center or Fathom run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Fathom runs on Web, Zoom, Google Meet, Microsoft Teams.
Can I use Fathom for free?
Yes. Fathom has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Fathom is typically brought in for.
What can 8x8 Contact Center do that Fathom cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Fathom covers Auto-recording, AI summaries, Transcription, Highlight clips. Both handle Salesforce, HubSpot, Web support, Desktop support.
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