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Software · head to head

8x8 Contact Center vs Replicate

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Replicate logo

Replicate

Software

Run AI models in the cloud

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Replicate has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Replicate private model deployments are billed for all the time instances are online, including setup and idle time, not only for processing
  • They diverge on capability: 8x8 Contact Center covers Voice, Replicate covers Model hosting.

Where they differ

Only the attributes on which 8x8 Contact Center and Replicate actually diverge.

Attributes where 8x8 Contact Center and Replicate differ
Attribute8x8 Contact CenterReplicate
Starting price$85/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidApi, Cloud
Founded19872019

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Replicate

  • Model hosting
  • Simple API
  • Auto-scaling
  • Custom models
  • REST API
  • Python client
  • JavaScript client
  • Api support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Replicate
  • Contact centernot Replicate
  • Remote worknot Replicate
  • Customer supportnot Replicate

Replicate

  • Running open source machine learning models through a hosted API without managing GPUsnot 8x8 Contact Center
  • Deploying and serving a custom or fine tuned model on rented GPU hardwarenot 8x8 Contact Center
  • Per second billed batch image, video and language model inferencenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Replicate

  • Private model deployments are billed for all the time instances are online, including setup and idle time, not only for processing
  • Multi-GPU A100, H100, H200 and L40S capacity beyond the listed configurations is only available with a committed spend contract
  • The pricing page publishes no free tier allowance

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Replicate

Free
  • FreeFree
    • Limited free credits
    • Public models
  • Pay-per-use$0.000225/per-second
    • All models
    • Private models

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Replicate if

  • You need model hosting.
  • You want to start without paying.
  • You work on Api, Cloud.
  • You also want simple api.
Replicate review

Questions people ask

Is 8x8 Contact Center or Replicate better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Replicate at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Replicate?
Replicate has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Replicate.
Does 8x8 Contact Center or Replicate run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Replicate runs on Api, Cloud.
Can I use Replicate for free?
Yes. Replicate has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Replicate is typically brought in for.
What can 8x8 Contact Center do that Replicate cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Replicate covers Model hosting, Simple API, Auto-scaling, Custom models.
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