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Software · head to head

8x8 Contact Center vs HeyGen

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
HeyGen logo

HeyGen

Software

AI video generation with realistic avatars

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only HeyGen has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; HeyGen avatar movements feel unnatural in longer videos and repetitive with limited emotional expression, appearing stiff and robotic after 60 seconds
  • They diverge on capability: 8x8 Contact Center covers Voice, HeyGen covers AI avatars.

Where they differ

Only the attributes on which 8x8 Contact Center and HeyGen actually diverge.

Attributes where 8x8 Contact Center and HeyGen differ
Attribute8x8 Contact CenterHeyGen
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872020

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in HeyGen

  • AI avatars
  • Text-to-video
  • Voice cloning
  • Video translation
  • API access
  • Zapier
  • CRM integrations
  • Api support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot HeyGen
  • Contact centernot HeyGen
  • Remote worknot HeyGen
  • Customer supportnot HeyGen

HeyGen

  • ai tools managementnot 8x8 Contact Center
  • Workflow automationnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

HeyGen

  • Avatar movements feel unnatural in longer videos and repetitive with limited emotional expression, appearing stiff and robotic after 60 seconds
  • Cannot reliably choreograph natural interactions like walking through a room, using devices, or drinking from objects
  • Billing gap between marketed unlimited plans and actual credit consumption is highest complaint with lost credits on failed renders
  • Inconsistent lip sync and voice quality with slow processing and occasional moderation blocks without explanation
  • Customer support described as non-existent with no way to complain or reach a human representative

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

HeyGen

Free
  • FreeFree
    • 3 videos
    • With watermark
  • Creator$29/month
    • Unlimited videos
    • 200 monthly credits
  • Pro$99/month
    • 2,000 credits
    • Advanced features

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose HeyGen if

  • You need ai avatars.
  • You want to start without paying.
  • You also want text-to-video.
HeyGen review

Questions people ask

Is 8x8 Contact Center or HeyGen better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and HeyGen at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or HeyGen?
HeyGen has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for HeyGen.
Does 8x8 Contact Center or HeyGen run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. HeyGen runs on Web.
Can I use HeyGen for free?
Yes. HeyGen has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what HeyGen is typically brought in for.
What can 8x8 Contact Center do that HeyGen cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. HeyGen covers AI avatars, Text-to-video, Voice cloning, Video translation. Both handle Web support.

Answered from the vendors’ own pages

HeyGen: What are HeyGen's pricing plans?

HeyGen offers Free ($0, 3 videos/month with watermark), Creator ($29/month, unlimited videos + 200 monthly credits), Pro ($99/month, more credits), Business ($149/month + $20/seat, 4K rendering), and custom Enterprise pricing.

Source
HeyGen: How does HeyGen's credit system work?

HeyGen uses a credit-based system where Avatar IV video costs 20 credits per minute, video translation costs 5-10 credits per minute. Creator includes 200 credits/month, Pro includes 2,000 credits/month, and Business shares 1,000 credits across the workspace.

Source
HeyGen: What is Digital Twin and how much does it cost?

Digital Twin creates a custom avatar from 2 minutes of recorded footage. Additional avatar slots beyond the default cost $29/month each.

Source
HeyGen: How many languages can HeyGen translate videos into?

HeyGen can translate videos into 175+ languages with AI lip sync, making it useful for global content distribution and localization.

Source
HeyGen: What do users say about HeyGen's ratings?

HeyGen has 4.8/5 on G2 across more than 1,000 reviews and 4.7/5 on Capterra across 313 verified reviews as of June 2026, with avatar quality scoring 9.2/10.

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