Softwr

Customer Support · head to head

8x8 Contact Center vs Play.ht

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
P

Play.ht

AI Tools

Ultra-realistic AI voice generator

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Play.ht has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Play.ht the vendor's own pricing FAQ as captured by the Internet Archive on 20 January 2022 states words do not roll over between subscription cycles and reset each renewal, that payments already made are non-refundable, and that running out of words requires a separate one-time purchase; no dollar figures appear in this capture but the mechanism is stated plainly by the vendor
  • They diverge on capability: 8x8 Contact Center covers Voice, Play.ht covers 900+ voices.

Where they differ

Only the attributes on which 8x8 Contact Center and Play.ht actually diverge.

Attributes where 8x8 Contact Center and Play.ht differ
Attribute8x8 Contact CenterPlay.ht
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb, Api
CategoryCustomer SupportAI Tools
Founded19872014

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Play.ht

  • 900+ voices
  • 142 languages
  • Voice cloning
  • Real-time streaming
  • API access
  • WordPress plugin
  • Podcast hosting
  • Api support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Play.ht
  • Contact centernot Play.ht
  • Remote worknot Play.ht
  • Customer supportnot Play.ht

Play.ht

  • ai tools managementnot 8x8 Contact Center
  • Workflow automationnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Play.ht

  • The vendor's own pricing FAQ as captured by the Internet Archive on 20 January 2022 states words do not roll over between subscription cycles and reset each renewal, that payments already made are non-refundable, and that running out of words requires a separate one-time purchase; no dollar figures appear in this capture but the mechanism is stated plainly by the vendor

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Play.ht

Free
  • FreeFree
    • 2,500 words/month
    • Standard voices
  • Creator$31/month
    • Unlimited words
    • Voice cloning
  • Pro$99/month
    • Commercial license
    • API access

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Play.ht if

  • You need 900+ voices.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want 142 languages.
Play.ht review

Questions people ask

Is 8x8 Contact Center or Play.ht better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Play.ht at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Play.ht?
Play.ht has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Play.ht.
Does 8x8 Contact Center or Play.ht run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Play.ht runs on Web, Api.
Can I use Play.ht for free?
Yes. Play.ht has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Play.ht is typically brought in for.
What can 8x8 Contact Center do that Play.ht cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Play.ht covers 900+ voices, 142 languages, Voice cloning, Real-time streaming. Both handle Web support.
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