Softwr

Customer Support · head to head

8x8 Contact Center vs Replika

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Replika logo

Replika

Customer Support

AI companion for meaningful conversations

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Replika has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Replika the App Store listing confirms Replika (Luka, Inc.) is free to download with core messaging available at no cost, but premium features are gated behind in-app purchases with no price figures disclosed in the listing.
  • They diverge on capability: 8x8 Contact Center covers Voice, Replika covers Conversational AI.

Where they differ

Only the attributes on which 8x8 Contact Center and Replika actually diverge.

Attributes where 8x8 Contact Center and Replika differ
Attribute8x8 Contact CenterReplika
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidIos, Android, Web
CategoryCustomer SupportUnknown
Founded19872016

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Replika

  • Conversational AI
  • Memory
  • Emotional support
  • Voice calls
  • AR features
  • Mobile apps

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Replika
  • Contact centernot Replika
  • Remote worknot Replika
  • Customer supportnot Replika

Replika

  • ai tools managementnot 8x8 Contact Center
  • Workflow automationnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Replika

  • The App Store listing confirms Replika (Luka, Inc.) is free to download with core messaging available at no cost, but premium features are gated behind in-app purchases with no price figures disclosed in the listing.

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Replika

Free
  • FreeFree
    • Basic conversations
    • Memory
  • Pro$7.99/month
    • All features
    • Voice calls
    • AR

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Replika if

  • You need conversational ai.
  • You want to start without paying.
  • You work on Ios, Android, Web.
  • You also want memory.
Replika review

Questions people ask

Is 8x8 Contact Center or Replika better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Replika at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Replika?
Replika has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Replika.
Does 8x8 Contact Center or Replika run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Replika runs on Ios, Android, Web.
Can I use Replika for free?
Yes. Replika has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Replika is typically brought in for.
What can 8x8 Contact Center do that Replika cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Replika covers Conversational AI, Memory, Emotional support, Voice calls. Both handle Web support, Ios support, Android support.
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