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Software · head to head

Fathom vs Freshdesk

Fathom logo

Fathom

Software

Free AI meeting assistant

From
Free
Rated
-
Full reviewWebsite
Freshdesk logo

Freshdesk

Software

Delight your customers, effortlessly

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Fathom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fathom team plan requires minimum 2 users; cannot purchase single seat at team pricing; Freshdesk growth tier lacks multilingual helpdesk and custom reporting dashboards
  • They diverge on capability: Fathom covers Auto-recording, Freshdesk covers Ticketing.

Where they differ

Only the attributes on which Fathom and Freshdesk actually diverge.

Attributes where Fathom and Freshdesk differ
AttributeFathomFreshdesk
Starting priceFree$19/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Zoom, Google Meet, Microsoft TeamsWeb
Founded20202010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fathom

  • Auto-recording
  • AI summaries
  • Transcription
  • Highlight clips
  • Zoom
  • Google Meet
  • HubSpot
  • Web support

Only in Freshdesk

  • Ticketing
  • Automation
  • Self-service
  • Team collaboration
  • Multi-channel support
  • SLA management
  • Reporting
  • Mobile apps

Both cover

  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Fathom

  • AI-powered meeting transcription and automatic note-taking for sales teams and professionalsnot Freshdesk
  • Meeting analysis with AI scorecards and action item generation that syncs to CRMsnot Freshdesk

Freshdesk

  • Help desk and ticketing systemnot Fathom
  • Customer support portal and knowledge basenot Fathom
  • Multi-channel support coordinationnot Fathom
  • AI-assisted support agent interactionnot Fathom

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fathom

  • Team plan requires minimum 2 users; cannot purchase single seat at team pricing
  • CRM field sync and deal view summaries available only on Business plan ($34/user/month) and above

Freshdesk

  • Growth tier lacks multilingual helpdesk and custom reporting dashboards
  • Skill-based routing available only on Enterprise tier
  • Freddy AI Copilot requires separate £29/agent/month add-on on Pro and Enterprise plans
  • AI agent sessions charged beyond initial 500 sessions: £49 per additional 100 sessions
  • Day passes for non-agents vary by tier: £2 (Growth), £7 (Pro), £12 (Enterprise)

Pricing, plan by plan

Fathom

Free

No published plan breakdown. See the Fathom review.

Freshdesk

$19/month

No published plan breakdown. See the Freshdesk review.

Which should you pick?

Choose Fathom if

  • You need auto-recording.
  • You want to start without paying.
  • You work on Web, Zoom, Google Meet, Microsoft Teams.
  • You also want ai summaries.
Fathom review

Choose Freshdesk if

  • You need ticketing.
  • You also want automation.
Freshdesk review

Questions people ask

Is Fathom or Freshdesk better?
Neither clearly leads. Fathom starts at Free and Freshdesk at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fathom or Freshdesk?
Fathom has a free tier; the other does not. Paid plans start at Free for Fathom and $19/month for Freshdesk.
Does Fathom or Freshdesk run on more platforms?
Fathom runs on Web, Zoom, Google Meet, Microsoft Teams. Freshdesk runs on Web.
Can I use Fathom for free?
Yes. Fathom has a free tier, so you can try it without paying. Freshdesk starts at $19/month.
What is Fathom best used for?
Fathom is most often used for ai-powered meeting transcription and automatic note-taking for sales teams and professionals, meeting analysis with ai scorecards and action item generation that syncs to crms. Of those, ai-powered meeting transcription and automatic note-taking for sales teams and professionals and meeting analysis with ai scorecards and action item generation that syncs to crms are not what Freshdesk is typically brought in for.
What can Fathom do that Freshdesk cannot?
Fathom covers Auto-recording, AI summaries, Transcription, Highlight clips. Freshdesk covers Ticketing, Automation, Self-service, Team collaboration. Both handle Salesforce.
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Related pages

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