Softwr

Software · head to head

Fathom vs Salesforce Service Cloud

Fathom logo

Fathom

Software

Free AI meeting assistant

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Fathom has a free tier, so it costs nothing to try first.
  • Each has a real cost: Fathom team plan requires minimum 2 users; cannot purchase single seat at team pricing; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Fathom covers Auto-recording, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Fathom and Salesforce Service Cloud actually diverge.

Attributes where Fathom and Salesforce Service Cloud differ
AttributeFathomSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, Zoom, Google Meet, Microsoft TeamsWeb, Ios, Android
Founded20201999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Fathom

  • Auto-recording
  • AI summaries
  • Transcription
  • Highlight clips
  • Zoom
  • Google Meet
  • HubSpot
  • Salesforce

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Fathom

  • AI-powered meeting transcription and automatic note-taking for sales teams and professionalsnot Salesforce Service Cloud
  • Meeting analysis with AI scorecards and action item generation that syncs to CRMsnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Fathom
  • Field servicenot Fathom
  • Self-service portalsnot Fathom
  • AI-powered supportnot Fathom

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Fathom

  • Team plan requires minimum 2 users; cannot purchase single seat at team pricing
  • CRM field sync and deal view summaries available only on Business plan ($34/user/month) and above

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Fathom

Free

No published plan breakdown. See the Fathom review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Fathom if

  • You need auto-recording.
  • You want to start without paying.
  • You work on Web, Zoom, Google Meet, Microsoft Teams.
  • You also want ai summaries.
Fathom review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Fathom or Salesforce Service Cloud better?
Neither clearly leads. Fathom starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Fathom or Salesforce Service Cloud?
Fathom has a free tier; the other does not. Paid plans start at Free for Fathom and $25/month for Salesforce Service Cloud.
Does Fathom or Salesforce Service Cloud run on more platforms?
Fathom runs on Web, Zoom, Google Meet, Microsoft Teams. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Fathom for free?
Yes. Fathom has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Fathom best used for?
Fathom is most often used for ai-powered meeting transcription and automatic note-taking for sales teams and professionals, meeting analysis with ai scorecards and action item generation that syncs to crms. Of those, ai-powered meeting transcription and automatic note-taking for sales teams and professionals and meeting analysis with ai scorecards and action item generation that syncs to crms are not what Salesforce Service Cloud is typically brought in for.
What can Fathom do that Salesforce Service Cloud cannot?
Fathom covers Auto-recording, AI summaries, Transcription, Highlight clips. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle Web support.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Fathom

More on Salesforce Service Cloud

Keep looking

Other head to heads