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8x8 Contact Center vs D-ID

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
D-ID logo

D-ID

Software

AI-powered talking avatar generation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only D-ID has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; D-ID maximum video length capped at 5 minutes
  • They diverge on capability: 8x8 Contact Center covers Voice, D-ID covers Photo-to-video.

Where they differ

Only the attributes on which 8x8 Contact Center and D-ID actually diverge.

Attributes where 8x8 Contact Center and D-ID differ
Attribute8x8 Contact CenterD-ID
Starting price$85/monthFree
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872017

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in D-ID

  • Photo-to-video
  • Talking avatars
  • Voice cloning
  • API access
  • API access
  • ChatGPT integration
  • Web SDK
  • Api support

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot D-ID
  • Contact centernot D-ID
  • Remote worknot D-ID
  • Customer supportnot D-ID

D-ID

  • AI video generation with digital avatarsnot 8x8 Contact Center
  • Multilingual video creation in 120+ languagesnot 8x8 Contact Center
  • API-driven video automationnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

D-ID

  • Maximum video length capped at 5 minutes
  • Image upload limited to 10 MB; JPEG, JPG, PNG formats only
  • Premium avatars unavailable on Lite plan

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

D-ID

Free

No published plan breakdown. See the D-ID review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose D-ID if

  • You need photo-to-video.
  • You want to start without paying.
  • You also want talking avatars.
D-ID review

Questions people ask

Is 8x8 Contact Center or D-ID better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and D-ID at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or D-ID?
D-ID has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for D-ID.
Does 8x8 Contact Center or D-ID run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. D-ID runs on Web.
Can I use D-ID for free?
Yes. D-ID has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what D-ID is typically brought in for.
What can 8x8 Contact Center do that D-ID cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. D-ID covers Photo-to-video, Talking avatars, Voice cloning, API access. Both handle Web support.
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Related pages

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