Softwr

Database & Data Management · head to head

8x8 Contact Center vs Cockroach Labs

8x8 Contact Center logo

8x8 Contact Center

Database & Data Management

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Cockroach Labs logo

Cockroach Labs

Database & Data Management

The cloud-native distributed SQL database

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Cockroach Labs has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Cockroach Labs basic and Standard tiers limited to AWS and GCP (select regions only)
  • They diverge on capability: 8x8 Contact Center covers Voice, Cockroach Labs covers Distributed SQL.

Where they differ

Only the attributes on which 8x8 Contact Center and Cockroach Labs actually diverge.

Attributes where 8x8 Contact Center and Cockroach Labs differ
Attribute8x8 Contact CenterCockroach Labs
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidAWS, GCP, Azure
CategoryUnknownDatabase & Data Management
Founded19872015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Cockroach Labs

  • Distributed SQL
  • Automatic Sharding
  • Multi-region Replication
  • Geo-partitioning
  • ACID Transactions
  • Horizontal Scaling
  • Survivability
  • PostgreSQL Compatibility

Both cover

  • SOC2
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Cockroach Labs
  • Contact centernot Cockroach Labs
  • Remote worknot Cockroach Labs
  • Customer supportnot Cockroach Labs

Cockroach Labs

  • Distributed SQL database for scalable applicationsnot 8x8 Contact Center
  • Multi-region deployment and failovernot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Cockroach Labs

  • Basic and Standard tiers limited to AWS and GCP (select regions only)
  • Azure support restricted to Advanced tier only
  • Basic tier limited to 50 million RUs and 10 GiB storage per month
  • Advanced tier starts at $0.60/hour for 4 vCPUs minimum
  • 3 TiB maximum storage on Basic and Standard tiers, 10 TiB per node on Advanced

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Cockroach Labs

Free

No published plan breakdown. See the Cockroach Labs review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Cockroach Labs if

  • You need distributed sql.
  • You want to start without paying.
  • You work on AWS, GCP, Azure.
  • You also want automatic sharding.
Cockroach Labs review

Questions people ask

Is 8x8 Contact Center or Cockroach Labs better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Cockroach Labs at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Cockroach Labs?
Cockroach Labs has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Cockroach Labs.
Does 8x8 Contact Center or Cockroach Labs run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Cockroach Labs runs on AWS, GCP, Azure.
Can I use Cockroach Labs for free?
Yes. Cockroach Labs has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Cockroach Labs is typically brought in for.
What can 8x8 Contact Center do that Cockroach Labs cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Cockroach Labs covers Distributed SQL, Automatic Sharding, Multi-region Replication, Geo-partitioning. Both handle SOC2, HIPAA.
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