Softwr

Customer Support · head to head

8x8 Contact Center vs MariaDB

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
MariaDB logo

MariaDB

Database & Data Management

The open source relational database for the enterprise

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only MariaDB has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; MariaDB jSON support using text fields rather than native binary type; lacks MySQL's JSON syntax and functions
  • They diverge on capability: 8x8 Contact Center covers Voice, MariaDB covers MySQL Compatibility.

Where they differ

Only the attributes on which 8x8 Contact Center and MariaDB actually diverge.

Attributes where 8x8 Contact Center and MariaDB differ
Attribute8x8 Contact CenterMariaDB
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidLinux, Unix, Windows, macOS
CategoryCustomer SupportDatabase & Data Management
Founded19872009

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in MariaDB

  • MySQL Compatibility
  • Aria Storage Engine
  • ColumnStore
  • Galera Cluster
  • MaxScale
  • Spider Engine
  • Temporal Tables
  • phpMyAdmin

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot MariaDB
  • Contact centernot MariaDB
  • Remote worknot MariaDB
  • Customer supportnot MariaDB

MariaDB

  • Transaction processingnot 8x8 Contact Center
  • Data storagenot 8x8 Contact Center
  • Application backendnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center
  • Data analyticsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

MariaDB

  • JSON support using text fields rather than native binary type; lacks MySQL's JSON syntax and functions
  • Galera Cluster maximum performance limited to the slowest node in cluster
  • InnoDB tables limited to 1,017 columns and 64 secondary indexes
  • Transaction size limits in Galera (128K rows and 2GB by default)
  • Less strict SQL type checking than PostgreSQL; allows implicit conversions

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

MariaDB

Free

No published plan breakdown. See the MariaDB review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose MariaDB if

  • You need mysql compatibility.
  • You want to start without paying.
  • You work on Linux, Unix, Windows, macOS.
  • You also want aria storage engine.
MariaDB review

Questions people ask

Is 8x8 Contact Center or MariaDB better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and MariaDB at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or MariaDB?
MariaDB has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for MariaDB.
Does 8x8 Contact Center or MariaDB run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. MariaDB runs on Linux, Unix, Windows, macOS.
Can I use MariaDB for free?
Yes. MariaDB has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what MariaDB is typically brought in for.
What can 8x8 Contact Center do that MariaDB cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. MariaDB covers MySQL Compatibility, Aria Storage Engine, ColumnStore, Galera Cluster.

Answered from the vendors’ own pages

MariaDB: Is MariaDB completely free and open source?

Yes. MariaDB Server is licensed under GPLv2 and guaranteed to remain perpetually free and open source, independent of any commercial entities.

Source
MariaDB: Is MariaDB backward compatible with MySQL?

Yes. MariaDB was designed as a drop-in replacement for MySQL. Every application, driver, and configuration that worked with MySQL works with MariaDB without code changes.

Source
MariaDB: What are the storage engine options in MariaDB?

MariaDB supports multiple storage engines including InnoDB (transactional, default), Aria (crash-safe, good for read-heavy workloads), and MyISAM. The Aria engine is faster than InnoDB for certain read-heavy queries and full table scans.

Source
MariaDB: How much does MariaDB cost?

MariaDB Community Server is completely free to download and use. MariaDB offers paid enterprise support and managed cloud services for organizations needing professional support.

Source
MariaDB: Does MariaDB support native JSON storage?

MariaDB stores JSON using text fields (the JSON type is an alias for LONGTEXT), not as a native binary type like MySQL does. JSON support exists but is less sophisticated than MySQL's JSON functions and syntax.

Source
MariaDB: What scaling options does MariaDB provide?

MariaDB supports both scaling up (more cores, memory, storage) and scaling out (read replication, Galera Cluster with multi-node replication). However, Galera Cluster performance cannot exceed the slowest node in the cluster.

Source
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