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Amazon Connect vs Cockroach Labs

Amazon Connect logo

Amazon Connect

Customer Support

Cloud contact center from AWS

From
Free
Rated
-
Full reviewWebsite
Cockroach Labs logo

Cockroach Labs

Database & Data Management

The cloud-native distributed SQL database

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Amazon Connect telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call; Cockroach Labs basic and Standard tiers limited to AWS and GCP (select regions only)
  • They diverge on capability: Amazon Connect covers Voice, Cockroach Labs covers Distributed SQL.

Where they differ

Only the attributes on which Amazon Connect and Cockroach Labs actually diverge.

Attributes where Amazon Connect and Cockroach Labs differ
AttributeAmazon ConnectCockroach Labs
Pricing modelusage-basedfreemium
PlatformsWebAWS, GCP, Azure
CategoryCustomer SupportDatabase & Data Management
Founded20062015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Amazon Connect

  • Voice
  • Chat
  • Tasks
  • ML-powered analytics
  • Contact Lens
  • Outbound campaigns
  • Forecasting
  • Salesforce

Only in Cockroach Labs

  • Distributed SQL
  • Automatic Sharding
  • Multi-region Replication
  • Geo-partitioning
  • ACID Transactions
  • Horizontal Scaling
  • Survivability
  • PostgreSQL Compatibility

Both cover

  • SOC2
  • HIPAA
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Amazon Connect

  • Cloud contact centre with no per-seat licencenot Cockroach Labs
  • Voice, chat, email and SMS in one queuenot Cockroach Labs
  • Conversational analytics and agent assistnot Cockroach Labs
  • Outbound campaigns and automated contactnot Cockroach Labs
  • Workforce scheduling for contact centre agentsnot Cockroach Labs

Cockroach Labs

  • Distributed SQL database for scalable applicationsnot Amazon Connect
  • Multi-region deployment and failovernot Amazon Connect

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Amazon Connect

  • Telephony is charged separately from the platform, so the $0.038 per minute voice rate is not the whole cost of a call
  • Every channel is metered individually: $0.010 per chat message, $0.080 per email and $0.014 per SMS
  • Rates vary by region and by third-party provider, so a published figure is indicative rather than final
  • Cost tracks contact volume, which makes forecasting hard for a queue with seasonal peaks

Cockroach Labs

  • Basic and Standard tiers limited to AWS and GCP (select regions only)
  • Azure support restricted to Advanced tier only
  • Basic tier limited to 50 million RUs and 10 GiB storage per month
  • Advanced tier starts at $0.60/hour for 4 vCPUs minimum
  • 3 TiB maximum storage on Basic and Standard tiers, 10 TiB per node on Advanced

Pricing, plan by plan

Amazon Connect

Free
  • Pay-as-you-go$0.018/minute
    • Voice minutes
    • Free tier available
    • No upfront costs

Cockroach Labs

Free

No published plan breakdown. See the Cockroach Labs review.

Which should you pick?

Choose Amazon Connect if

  • You need voice.
  • You want to start without paying.
  • You also want chat.
Amazon Connect review

Choose Cockroach Labs if

  • You need distributed sql.
  • You want to start without paying.
  • You work on AWS, GCP, Azure.
  • You also want automatic sharding.
Cockroach Labs review

Questions people ask

Is Amazon Connect or Cockroach Labs better?
Neither clearly leads. Amazon Connect starts at Free and Cockroach Labs at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Amazon Connect or Cockroach Labs?
Amazon Connect starts at Free and Cockroach Labs at Free.
Does Amazon Connect or Cockroach Labs run on more platforms?
Amazon Connect runs on Web. Cockroach Labs runs on AWS, GCP, Azure.
Can I use Amazon Connect for free?
Both have a free tier, so you can try either at no cost before committing.
What is Amazon Connect best used for?
Amazon Connect is most often used for cloud contact centre with no per-seat licence, voice, chat, email and sms in one queue, conversational analytics and agent assist, outbound campaigns and automated contact. Of those, cloud contact centre with no per-seat licence and voice, chat, email and sms in one queue are not what Cockroach Labs is typically brought in for.
What can Amazon Connect do that Cockroach Labs cannot?
Amazon Connect covers Voice, Chat, Tasks, ML-powered analytics. Cockroach Labs covers Distributed SQL, Automatic Sharding, Multi-region Replication, Geo-partitioning. Both handle SOC2, HIPAA, ISO27001.
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