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Customer Support · head to head

8x8 Contact Center vs Amazon Aurora

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Amazon Aurora logo

Amazon Aurora

Database & Data Management

MySQL and PostgreSQL-compatible relational database built for the cloud

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Aurora has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Amazon Aurora aurora requires AWS ecosystem knowledge and integration with other AWS services
  • They diverge on capability: 8x8 Contact Center covers Voice, Amazon Aurora covers MySQL/PostgreSQL Compatible.

Where they differ

Only the attributes on which 8x8 Contact Center and Amazon Aurora actually diverge.

Attributes where 8x8 Contact Center and Amazon Aurora differ
Attribute8x8 Contact CenterAmazon Aurora
Starting price$85/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidAWS Cloud
CategoryCustomer SupportDatabase & Data Management
Founded19872006

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Amazon Aurora

  • MySQL/PostgreSQL Compatible
  • 5x MySQL Performance
  • Auto-scaling Storage
  • Global Database
  • Serverless v2
  • Multi-master
  • Fault Tolerant
  • AWS Lambda

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Amazon Aurora
  • Contact centernot Amazon Aurora
  • Remote worknot Amazon Aurora
  • Customer supportnot Amazon Aurora

Amazon Aurora

  • Transaction processingnot 8x8 Contact Center
  • Data storagenot 8x8 Contact Center
  • Application backendnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center
  • Data analyticsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Amazon Aurora

  • Aurora requires AWS ecosystem knowledge and integration with other AWS services
  • Pricing can become expensive with high-traffic applications using many read replicas
  • Limited support for non-relational data types compared to NoSQL alternatives

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Amazon Aurora

Free
  • Serverless v2$0.12/hour
    • Auto-scaling
    • Pay per ACU
    • Instant scaling
  • Provisioned$29/month
    • Dedicated instances
    • Predictable performance
    • Reserved capacity

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Amazon Aurora if

  • You need mysql/postgresql compatible.
  • You want to start without paying.
  • You work on AWS Cloud.
  • You also want 5x mysql performance.
Amazon Aurora review

Questions people ask

Is 8x8 Contact Center or Amazon Aurora better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Amazon Aurora at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Amazon Aurora?
Amazon Aurora has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Amazon Aurora.
Does 8x8 Contact Center or Amazon Aurora run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Amazon Aurora runs on AWS Cloud.
Can I use Amazon Aurora for free?
Yes. Amazon Aurora has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Amazon Aurora is typically brought in for.
What can 8x8 Contact Center do that Amazon Aurora cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Amazon Aurora covers MySQL/PostgreSQL Compatible, 5x MySQL Performance, Auto-scaling Storage, Global Database. Both handle Web support.

Answered from the vendors’ own pages

Amazon Aurora: Is Amazon Aurora compatible with MySQL and PostgreSQL?

Yes, Amazon Aurora offers MySQL and PostgreSQL compatibility with full compatibility to their open-source counterparts, allowing you to migrate existing databases with standard tools.

Source
Amazon Aurora: What uptime SLA does Amazon Aurora provide?

Aurora is designed for up to 99.99% single-region uptime and 99.999% multi-region uptime with automatic failover.

Source
Amazon Aurora: How much does Amazon Aurora cost?

Aurora uses serverless, usage-based pricing where you pay only for consumed capacity. Typical pricing ranges from $50-70 per month for minimal setups to $400-600 per month for small production clusters.

Source
Amazon Aurora: Can Amazon Aurora scale automatically?

Yes, Aurora automatically scales to match workload demands without performance degradation, supporting both read and write scaling.

Source
Amazon Aurora: How many read replicas does Aurora support?

Aurora supports up to 15 low-latency read replicas for distributing read traffic across your application.

Source
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