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Software · head to head

Cockroach Labs vs Salesforce Service Cloud

Cockroach Labs logo

Cockroach Labs

Software

The cloud-native distributed SQL database

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Cockroach Labs has a free tier, so it costs nothing to try first.
  • Each has a real cost: Cockroach Labs basic and Standard tiers limited to AWS and GCP (select regions only); Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Cockroach Labs covers Distributed SQL, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Cockroach Labs and Salesforce Service Cloud actually diverge.

Attributes where Cockroach Labs and Salesforce Service Cloud differ
AttributeCockroach LabsSalesforce Service Cloud
Starting priceFree$25/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsAWS, GCP, AzureWeb, Ios, Android
Founded20151999

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cockroach Labs

  • Distributed SQL
  • Automatic Sharding
  • Multi-region Replication
  • Geo-partitioning
  • ACID Transactions
  • Horizontal Scaling
  • Survivability
  • PostgreSQL Compatibility

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Both cover

  • SOC2
  • ISO27001
  • HIPAA

What people use each for

The jobs each tool is most often brought in to do.

Cockroach Labs

  • Distributed SQL database for scalable applicationsnot Salesforce Service Cloud
  • Multi-region deployment and failovernot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Cockroach Labs
  • Field servicenot Cockroach Labs
  • Self-service portalsnot Cockroach Labs
  • AI-powered supportnot Cockroach Labs

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cockroach Labs

  • Basic and Standard tiers limited to AWS and GCP (select regions only)
  • Azure support restricted to Advanced tier only
  • Basic tier limited to 50 million RUs and 10 GiB storage per month
  • Advanced tier starts at $0.60/hour for 4 vCPUs minimum
  • 3 TiB maximum storage on Basic and Standard tiers, 10 TiB per node on Advanced

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Cockroach Labs

Free

No published plan breakdown. See the Cockroach Labs review.

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Cockroach Labs if

  • You need distributed sql.
  • You want to start without paying.
  • You work on AWS, GCP, Azure.
  • You also want automatic sharding.
Cockroach Labs review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Cockroach Labs or Salesforce Service Cloud better?
Neither clearly leads. Cockroach Labs starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cockroach Labs or Salesforce Service Cloud?
Cockroach Labs has a free tier; the other does not. Paid plans start at Free for Cockroach Labs and $25/month for Salesforce Service Cloud.
Does Cockroach Labs or Salesforce Service Cloud run on more platforms?
Cockroach Labs runs on AWS, GCP, Azure. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Cockroach Labs for free?
Yes. Cockroach Labs has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Cockroach Labs best used for?
Cockroach Labs is most often used for distributed sql database for scalable applications, multi-region deployment and failover. Of those, distributed sql database for scalable applications and multi-region deployment and failover are not what Salesforce Service Cloud is typically brought in for.
What can Cockroach Labs do that Salesforce Service Cloud cannot?
Cockroach Labs covers Distributed SQL, Automatic Sharding, Multi-region Replication, Geo-partitioning. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. Both handle SOC2, ISO27001, HIPAA.
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Related pages

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