Softwr

Customer Support · head to head

8x8 Contact Center vs Amazon RDS

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Amazon RDS logo

Amazon RDS

Database & Data Management

Set up, operate, and scale a relational database in the cloud

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Amazon RDS no super-user access or direct host connectivity limits advanced customization
  • They diverge on capability: 8x8 Contact Center covers Voice, Amazon RDS covers Multiple DB Engines.

Where they differ

Only the attributes on which 8x8 Contact Center and Amazon RDS actually diverge.

Attributes where 8x8 Contact Center and Amazon RDS differ
Attribute8x8 Contact CenterAmazon RDS
Starting price$85/monthOn request
Pricing modelsubscriptionUnknown
PlatformsWeb, Desktop, Ios, AndroidAWS Cloud, Multi-AZ, Multi-region
CategoryCustomer SupportDatabase & Data Management
Founded19872006

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Amazon RDS

  • Multiple DB Engines
  • Automated Backups
  • Multi-AZ Deployment
  • Read Replicas
  • Encryption
  • Performance Insights
  • Automatic Scaling
  • MySQL

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Amazon RDS
  • Contact centernot Amazon RDS
  • Remote worknot Amazon RDS
  • Customer supportnot Amazon RDS

Amazon RDS

  • Transaction processingnot 8x8 Contact Center
  • Data storagenot 8x8 Contact Center
  • Application backendnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center
  • Data analyticsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Amazon RDS

  • No super-user access or direct host connectivity limits advanced customization
  • Pricing unpredictable and expensive compared to GCP alternatives with equivalent features
  • Limited access to system procedures and tables requiring advanced permissions
  • No Oracle RAC (Real Application Clusters) support for high-availability Oracle deployments

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Amazon RDS

On request

No published plan breakdown. See the Amazon RDS review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Amazon RDS if

  • You need multiple db engines.
  • You work on AWS Cloud, Multi-AZ, Multi-region.
  • You also want automated backups.
Amazon RDS review

Questions people ask

Is 8x8 Contact Center or Amazon RDS better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Amazon RDS at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Amazon RDS?
8x8 Contact Center starts at $85/month and Amazon RDS at On request.
Does 8x8 Contact Center or Amazon RDS run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Amazon RDS runs on AWS Cloud, Multi-AZ, Multi-region.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Amazon RDS is typically brought in for.
What can 8x8 Contact Center do that Amazon RDS cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Amazon RDS covers Multiple DB Engines, Automated Backups, Multi-AZ Deployment, Read Replicas. Both handle Web support.

Answered from the vendors’ own pages

Amazon RDS: What databases does Amazon RDS support?

Amazon RDS supports Amazon Aurora, PostgreSQL, MySQL, MariaDB, Oracle Database, and Microsoft SQL Server as managed database engines.

Source
Amazon RDS: Does Amazon RDS handle backups automatically?

Yes. Amazon RDS automates backup configuration, backing up your database and transaction logs. Blue/Green Deployments allow safer updates by mirroring production in staging before applying changes.

Source
Amazon RDS: How does Amazon RDS Proxy improve performance?

Amazon RDS Proxy is a managed database proxy that makes applications more scalable by reducing database connection overhead, more resilient to database failures, and more secure through built-in authentication.

Source
Amazon RDS: Does Amazon RDS provide read replicas?

Yes. Amazon RDS supports read replicas across availability zones and regions, enabling horizontal scaling of read capacity while maintaining a single write primary.

Source
Amazon RDS: Can I access the host directly via SSH or Remote Desktop?

No. Amazon RDS does not allow direct host access via SSH, Telnet, or Windows Remote Desktop Connection. Database access is limited to database clients and management console.

Source
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on 8x8 Contact Center

More on Amazon RDS

Keep looking

Other head to heads