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8x8 Contact Center vs PostgreSQL

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
PostgreSQL logo

PostgreSQL

Software

The world's most advanced open source relational database

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only PostgreSQL has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; PostgreSQL requires manual scaling across multiple machines for very large deployments
  • They diverge on capability: 8x8 Contact Center covers Voice, PostgreSQL covers ACID Compliance.

Where they differ

Only the attributes on which 8x8 Contact Center and PostgreSQL actually diverge.

Attributes where 8x8 Contact Center and PostgreSQL differ
Attribute8x8 Contact CenterPostgreSQL
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidLinux, Windows, macOS, BSD, Unix
Founded19871996

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in PostgreSQL

  • ACID Compliance
  • JSON/JSONB Support
  • Full-text Search
  • Extensibility
  • Advanced Indexing
  • Partitioning
  • Replication
  • pgAdmin

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot PostgreSQL
  • Contact centernot PostgreSQL
  • Remote worknot PostgreSQL
  • Customer supportnot PostgreSQL

PostgreSQL

  • Transaction processingnot 8x8 Contact Center
  • Data storagenot 8x8 Contact Center
  • Application backendnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center
  • Data analyticsnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

PostgreSQL

  • Requires manual scaling across multiple machines for very large deployments
  • Performance tuning requires deep knowledge of database internals
  • No built-in graphical admin interface; command-line tools are primary method

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

PostgreSQL

Free

No published plan breakdown. See the PostgreSQL review.

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose PostgreSQL if

  • You need acid compliance.
  • You want to start without paying.
  • You work on Linux, Windows, macOS, BSD, Unix.
  • You also want json/jsonb support.
PostgreSQL review

Questions people ask

Is 8x8 Contact Center or PostgreSQL better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and PostgreSQL at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or PostgreSQL?
PostgreSQL has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for PostgreSQL.
Does 8x8 Contact Center or PostgreSQL run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. PostgreSQL runs on Linux, Windows, macOS, BSD, Unix.
Can I use PostgreSQL for free?
Yes. PostgreSQL has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what PostgreSQL is typically brought in for.
What can 8x8 Contact Center do that PostgreSQL cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. PostgreSQL covers ACID Compliance, JSON/JSONB Support, Full-text Search, Extensibility.

Answered from the vendors’ own pages

PostgreSQL: Is PostgreSQL completely free?

Yes. PostgreSQL is completely free and open source with no licensing fees or restrictions on use.

Source
PostgreSQL: What platforms does PostgreSQL run on?

PostgreSQL runs on all major operating systems including Linux, Windows, macOS, BSD, and commercial Unix variants, and has been proven highly scalable managing terabytes to petabytes of data.

Source
PostgreSQL: What procedural languages are supported?

PostgreSQL supports stored functions and procedures in multiple languages including PL/pgSQL, Perl, Python, Tcl, Java, JavaScript, R, and Rust.

Source
PostgreSQL: What is ACID compliance in PostgreSQL?

PostgreSQL has been ACID-compliant since 2001, ensuring data integrity through atomicity, consistency, isolation, and durability guarantees for all transactions.

Source
PostgreSQL: Does PostgreSQL support JSON data?

Yes. PostgreSQL supports JSON and JSONB data types for storing and querying JSON documents, along with XML and other document formats.

Source
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