Softwr

Customer Support · head to head

8x8 Contact Center vs Elasticsearch

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Elasticsearch logo

Elasticsearch

Database & Data Management

The heart of the Elastic Stack for search and analytics

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Elasticsearch has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Elasticsearch eventual consistency model with 1-second default refresh interval, not suitable for real-time transactional requirements
  • They diverge on capability: 8x8 Contact Center covers Voice, Elasticsearch covers Full-text Search.

Where they differ

Only the attributes on which 8x8 Contact Center and Elasticsearch actually diverge.

Attributes where 8x8 Contact Center and Elasticsearch differ
Attribute8x8 Contact CenterElasticsearch
Starting price$85/monthFree
Pricing modelsubscriptionUnknown
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidLinux, Windows, macOS, Docker, Kubernetes
CategoryCustomer SupportDatabase & Data Management
Founded19872010

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Elasticsearch

  • Full-text Search
  • Real-time Analytics
  • Distributed Architecture
  • RESTful API
  • Schema-free JSON
  • Aggregations
  • Machine Learning
  • Kibana

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Elasticsearch
  • Contact centernot Elasticsearch
  • Remote worknot Elasticsearch
  • Customer supportnot Elasticsearch

Elasticsearch

  • Real-time applicationsnot 8x8 Contact Center
  • Content managementnot 8x8 Contact Center
  • User profilesnot 8x8 Contact Center
  • Mobile backendsnot 8x8 Contact Center
  • Cachingnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Elasticsearch

  • Eventual consistency model with 1-second default refresh interval, not suitable for real-time transactional requirements
  • No support for ACID transactions or rollbacks; updates delete and re-insert documents
  • JVM-dependent architecture requires careful memory management and monitoring to prevent garbage collection issues at scale

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Elasticsearch

Free
  • Self-ManagedFree
    • Open source
    • Self-hosted
  • Elasticsearch Cloud$16.4/month
    • Managed service
    • 14-day free trial

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Elasticsearch if

  • You need full-text search.
  • You want to start without paying.
  • You work on Linux, Windows, macOS, Docker, Kubernetes.
  • You also want real-time analytics.
Elasticsearch review

Questions people ask

Is 8x8 Contact Center or Elasticsearch better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Elasticsearch at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Elasticsearch?
Elasticsearch has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Elasticsearch.
Does 8x8 Contact Center or Elasticsearch run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Elasticsearch runs on Linux, Windows, macOS, Docker, Kubernetes.
Can I use Elasticsearch for free?
Yes. Elasticsearch has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Elasticsearch is typically brought in for.
What can 8x8 Contact Center do that Elasticsearch cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Elasticsearch covers Full-text Search, Real-time Analytics, Distributed Architecture, RESTful API. Both handle Web support.

Answered from the vendors’ own pages

Elasticsearch: Is Elasticsearch free?

Yes, Elasticsearch can be deployed as free and open-source software for self-managed installations. Elastic Cloud managed service starts at $16.40 per month, with a free 14-day trial available.

Source
Elasticsearch: Can I use Elasticsearch without Kibana?

Yes, Elasticsearch is a search engine independent of Kibana. Kibana is a visualization and analytics tool that works with Elasticsearch but is optional. You can use the Elasticsearch API directly for searching.

Source
Elasticsearch: Does Elasticsearch support real-time indexing?

Elasticsearch indexes data with a refresh interval, typically 1 second. Data becomes searchable after the refresh cycle, making it near-real-time but not instantaneous. This can be configured but impacts performance.

Source
Elasticsearch: What are Elasticsearch's scaling limitations?

Elasticsearch requires careful operational management at scale, including shard balancing, heap sizing, and monitoring. Large clusters can suffer from garbage collection issues and become expensive to operate.

Source
Elasticsearch: Does Elasticsearch support transactions and rollbacks?

No, Elasticsearch does not support ACID transactions or rollbacks. Updates are expensive operations that delete and re-insert documents, making it unsuitable for transactional workloads.

Source
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