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Database & Data Management · head to head

Cockroach Labs vs Customerly

Cockroach Labs logo

Cockroach Labs

Database & Data Management

The cloud-native distributed SQL database

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Cockroach Labs basic and Standard tiers limited to AWS and GCP (select regions only); Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Cockroach Labs covers Distributed SQL, Customerly covers Live chat.

Where they differ

Only the attributes on which Cockroach Labs and Customerly actually diverge.

Attributes where Cockroach Labs and Customerly differ
AttributeCockroach LabsCustomerly
Pricing modelfreemiumsubscription
PlatformsAWS, GCP, AzureWeb, Ios, Android
CategoryDatabase & Data ManagementCustomer Support

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), founded (2015).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cockroach Labs

  • Distributed SQL
  • Automatic Sharding
  • Multi-region Replication
  • Geo-partitioning
  • ACID Transactions
  • Horizontal Scaling
  • Survivability
  • PostgreSQL Compatibility

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

Cockroach Labs

  • Distributed SQL database for scalable applicationsnot Customerly
  • Multi-region deployment and failovernot Customerly

Customerly

  • Customer supportnot Cockroach Labs
  • Lead generationnot Cockroach Labs
  • Email marketingnot Cockroach Labs
  • Customer feedbacknot Cockroach Labs

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cockroach Labs

  • Basic and Standard tiers limited to AWS and GCP (select regions only)
  • Azure support restricted to Advanced tier only
  • Basic tier limited to 50 million RUs and 10 GiB storage per month
  • Advanced tier starts at $0.60/hour for 4 vCPUs minimum
  • 3 TiB maximum storage on Basic and Standard tiers, 10 TiB per node on Advanced

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Cockroach Labs

Free

No published plan breakdown. See the Cockroach Labs review.

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Cockroach Labs if

  • You need distributed sql.
  • You want to start without paying.
  • You work on AWS, GCP, Azure.
  • You also want automatic sharding.
Cockroach Labs review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Cockroach Labs or Customerly better?
Neither clearly leads. Cockroach Labs starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cockroach Labs or Customerly?
Cockroach Labs starts at Free and Customerly at Free.
Does Cockroach Labs or Customerly run on more platforms?
Cockroach Labs runs on AWS, GCP, Azure. Customerly runs on Web, Ios, Android.
Can I use Cockroach Labs for free?
Both have a free tier, so you can try either at no cost before committing.
What is Cockroach Labs best used for?
Cockroach Labs is most often used for distributed sql database for scalable applications, multi-region deployment and failover. Of those, distributed sql database for scalable applications and multi-region deployment and failover are not what Customerly is typically brought in for.
What can Cockroach Labs do that Customerly cannot?
Cockroach Labs covers Distributed SQL, Automatic Sharding, Multi-region Replication, Geo-partitioning. Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

More on Cockroach Labs

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