Softwr

Customer Support · head to head

8x8 Contact Center vs Couchbase

8x8 Contact Center logo

8x8 Contact Center

Customer Support

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Couchbase logo

Couchbase

Customer Support

The modern database for enterprise applications

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Couchbase has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Couchbase the free tier is a single node with 8 GB of storage and forum support only
  • They diverge on capability: 8x8 Contact Center covers Voice, Couchbase covers JSON Document Model.

Where they differ

Only the attributes on which 8x8 Contact Center and Couchbase actually diverge.

Attributes where 8x8 Contact Center and Couchbase differ
Attribute8x8 Contact CenterCouchbase
Starting price$85/monthFree
Pricing modelsubscriptionfreemium
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidLinux, Windows, Mac, Docker, Web
CategoryCustomer SupportUnknown
Founded19872011

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Salesforce
  • Microsoft Teams

Only in Couchbase

  • JSON Document Model
  • SQL++ Query
  • Full-text Search
  • Eventing
  • Mobile Sync
  • Multi-dimensional Scaling
  • Kafka
  • Spark

Both cover

  • Analytics
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Couchbase
  • Contact centernot Couchbase
  • Remote worknot Couchbase
  • Customer supportnot Couchbase

Couchbase

  • Running a distributed NoSQL document database as a managed servicenot 8x8 Contact Center
  • Mobile sync and offline first applications backed by a cloud databasenot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Couchbase

  • The free tier is a single node with 8 GB of storage and forum support only
  • Node rates are hourly and quoted as starting figures, from $0.15 an hour on Basic to $0.49 on Enterprise
  • The Developer Pro and Enterprise plans require 3 nodes, so the hourly rate multiplies before any usage
  • Backup storage is billed separately at $0.07 per GB a month, and analytics backups at $0.14
  • Support response time is a plan feature, at 8 hours on Developer Pro against 30 minutes on Enterprise
  • AI and analytics run as separately priced planes at up to $0.86 an hour per node

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Couchbase

Free
  • CommunityFree
    • Full features
    • Community support
    • Self-managed
  • Capella FreeFree
    • Managed service
    • Limited resources
    • Cloud hosted

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Couchbase if

  • You need json document model.
  • You want to start without paying.
  • You work on Linux, Windows, Mac, Docker, Web.
  • You also want sql++ query.
Couchbase review

Questions people ask

Is 8x8 Contact Center or Couchbase better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Couchbase at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Couchbase?
Couchbase has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Couchbase.
Does 8x8 Contact Center or Couchbase run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Couchbase runs on Linux, Windows, Mac, Docker, Web.
Can I use Couchbase for free?
Yes. Couchbase has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Couchbase is typically brought in for.
What can 8x8 Contact Center do that Couchbase cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Couchbase covers JSON Document Model, SQL++ Query, Full-text Search, Eventing. Both handle Analytics, Web support.
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