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8x8 Contact Center vs Amazon Redshift

8x8 Contact Center logo

8x8 Contact Center

Software

Integrated cloud communications and contact center

From
$85/month
Rated
-
Full reviewWebsite
Amazon Redshift logo

Amazon Redshift

Software

Fast, scalable cloud data warehouse from AWS

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Amazon Redshift has a free tier, so it costs nothing to try first.
  • Each has a real cost: 8x8 Contact Center listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre; Amazon Redshift on-demand pricing runs up to 75% higher than competitors like Snowflake and BigQuery
  • They diverge on capability: 8x8 Contact Center covers Voice, Amazon Redshift covers Columnar Storage.

Where they differ

Only the attributes on which 8x8 Contact Center and Amazon Redshift actually diverge.

Attributes where 8x8 Contact Center and Amazon Redshift differ
Attribute8x8 Contact CenterAmazon Redshift
Starting price$85/monthFree
Pricing modelsubscriptionusage-based
Free tierNoYes
PlatformsWeb, Desktop, Ios, AndroidWeb
Founded19872012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 8x8 Contact Center

  • Voice
  • Digital channels
  • IVR
  • ACD
  • WFM
  • Quality management
  • Analytics
  • Salesforce

Only in Amazon Redshift

  • Columnar Storage
  • Massively Parallel
  • Machine Learning
  • AQUA Acceleration
  • Data Sharing
  • Federated Query
  • Concurrency Scaling
  • S3

Both cover

  • Web support

What people use each for

The jobs each tool is most often brought in to do.

8x8 Contact Center

  • Unified communicationsnot Amazon Redshift
  • Contact centernot Amazon Redshift
  • Remote worknot Amazon Redshift
  • Customer supportnot Amazon Redshift

Amazon Redshift

  • Business intelligencenot 8x8 Contact Center
  • Data warehousingnot 8x8 Contact Center
  • Real-time analyticsnot 8x8 Contact Center
  • Reportingnot 8x8 Contact Center
  • Machine learningnot 8x8 Contact Center

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

8x8 Contact Center

  • Listed on G-Cloud 14 directly by 8x8 UK Limited (not a reseller) at £0.68 to £113.40 per user per month for 8x8 Contact Centre

Amazon Redshift

  • On-demand pricing runs up to 75% higher than competitors like Snowflake and BigQuery
  • Requires significant manual tuning including managing concurrency scaling costs and configuring Workload Management queues
  • Performance degrades without proper design of distribution keys and sort keys
  • Limited elastic resize options - can only halve or double current cluster size
  • AWS lock-in makes it unsuitable for multi-cloud architectures

Pricing, plan by plan

8x8 Contact Center

$85/month
  • X6$85/month
    • Voice contact center
    • ACD
    • IVR
  • X7$110/month
    • X6 + Digital channels
    • Quality management
  • X8$140/month
    • X7 + WFM
    • Speech analytics
    • Advanced AI

Amazon Redshift

Free
  • Free TrialFree
    • 750 DC2.Large hours
    • 2 months free
    • Full features
  • On-Demand$0.25/hour
    • Pay per node hour
    • All features
    • Standard support

Which should you pick?

Choose 8x8 Contact Center if

  • You need voice.
  • You work on Web, Desktop, Ios, Android.
  • You also want digital channels.
8x8 Contact Center review

Choose Amazon Redshift if

  • You need columnar storage.
  • You want to start without paying.
  • You also want massively parallel.
Amazon Redshift review

Questions people ask

Is 8x8 Contact Center or Amazon Redshift better?
Neither clearly leads. 8x8 Contact Center starts at $85/month and Amazon Redshift at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 8x8 Contact Center or Amazon Redshift?
Amazon Redshift has a free tier; the other does not. Paid plans start at $85/month for 8x8 Contact Center and Free for Amazon Redshift.
Does 8x8 Contact Center or Amazon Redshift run on more platforms?
8x8 Contact Center runs on Web, Desktop, Ios, Android. Amazon Redshift runs on Web.
Can I use Amazon Redshift for free?
Yes. Amazon Redshift has a free tier, so you can try it without paying. 8x8 Contact Center starts at $85/month.
What is 8x8 Contact Center best used for?
8x8 Contact Center is most often used for unified communications, contact center, remote work, customer support. Of those, unified communications and contact center are not what Amazon Redshift is typically brought in for.
What can 8x8 Contact Center do that Amazon Redshift cannot?
8x8 Contact Center covers Voice, Digital channels, IVR, ACD. Amazon Redshift covers Columnar Storage, Massively Parallel, Machine Learning, AQUA Acceleration. Both handle Web support.

Answered from the vendors’ own pages

Amazon Redshift: What deployment options does Amazon Redshift offer?

Redshift offers Provisioned Cluster (with RA3 or DC2 nodes) and Serverless options to match varying workloads. The new Redshift RG instance family, powered by Graviton, delivers 2.4x faster performance than RA3 at 30% lower cost per vCPU.

Source
Amazon Redshift: What does Amazon Redshift cost?

Provisioned cluster pricing: RA3 on-demand starts at $1.086/hour for ra3.xlplus. Serverless costs approximately $0.375 per RPU-hour with 4-RPU minimum (roughly $1.50/hour active workload). Managed storage costs $0.024/GB-month.

Source
Amazon Redshift: Does Redshift work with data lakes?

Yes, Redshift's integrated data lake query engine processes workloads on Apache Iceberg tables and other supported formats in Amazon S3, allowing you to run SQL analytics across your data warehouse and data lake from the same engine.

Source
Amazon Redshift: Is there a free tier for Amazon Redshift?

AWS offers a free trial with $300 USD in Serverless credits valid for 90 days, but Redshift is not part of the permanent AWS Free Tier.

Source
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