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Software · head to head

Cockroach Labs vs HappyFox

Cockroach Labs logo

Cockroach Labs

Software

The cloud-native distributed SQL database

From
Free
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Only Cockroach Labs has a free tier, so it costs nothing to try first.
  • Each has a real cost: Cockroach Labs basic and Standard tiers limited to AWS and GCP (select regions only); HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Cockroach Labs covers Distributed SQL, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Cockroach Labs and HappyFox actually diverge.

Attributes where Cockroach Labs and HappyFox differ
AttributeCockroach LabsHappyFox
Starting priceFree$29/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsAWS, GCP, AzureWeb, Ios, Android
Founded20152012

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Cockroach Labs

  • Distributed SQL
  • Automatic Sharding
  • Multi-region Replication
  • Geo-partitioning
  • ACID Transactions
  • Horizontal Scaling
  • Survivability
  • PostgreSQL Compatibility

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Both cover

  • SOC2
  • ISO27001

What people use each for

The jobs each tool is most often brought in to do.

Cockroach Labs

  • Distributed SQL database for scalable applicationsnot HappyFox
  • Multi-region deployment and failovernot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Cockroach Labs
  • Managing internal and customer support requests in one queuenot Cockroach Labs

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Cockroach Labs

  • Basic and Standard tiers limited to AWS and GCP (select regions only)
  • Azure support restricted to Advanced tier only
  • Basic tier limited to 50 million RUs and 10 GiB storage per month
  • Advanced tier starts at $0.60/hour for 4 vCPUs minimum
  • 3 TiB maximum storage on Basic and Standard tiers, 10 TiB per node on Advanced

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Cockroach Labs

Free

No published plan breakdown. See the Cockroach Labs review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Cockroach Labs if

  • You need distributed sql.
  • You want to start without paying.
  • You work on AWS, GCP, Azure.
  • You also want automatic sharding.
Cockroach Labs review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Cockroach Labs or HappyFox better?
Neither clearly leads. Cockroach Labs starts at Free and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Cockroach Labs or HappyFox?
Cockroach Labs has a free tier; the other does not. Paid plans start at Free for Cockroach Labs and $29/month for HappyFox.
Does Cockroach Labs or HappyFox run on more platforms?
Cockroach Labs runs on AWS, GCP, Azure. HappyFox runs on Web, Ios, Android.
Can I use Cockroach Labs for free?
Yes. Cockroach Labs has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is Cockroach Labs best used for?
Cockroach Labs is most often used for distributed sql database for scalable applications, multi-region deployment and failover. Of those, distributed sql database for scalable applications and multi-region deployment and failover are not what HappyFox is typically brought in for.
What can Cockroach Labs do that HappyFox cannot?
Cockroach Labs covers Distributed SQL, Automatic Sharding, Multi-region Replication, Geo-partitioning. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle SOC2, ISO27001.
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Related pages

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