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Customer Support · head to head

Chanty vs Customerly

Chanty logo

Chanty

Customer Support

Simple, easy to use, all-in-one team collaboration tool

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Customer Support

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chanty free plan caps at 5 team members; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale

Where they differ

Only the attributes on which Chanty and Customerly actually diverge.

Attributes where Chanty and Customerly differ
AttributeChantyCustomerly
Pricing modelfreemiumsubscription
PlatformsWebWeb, Ios, Android
CategoryUnknownCustomer Support
FoundedUnknown2015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chanty

Nothing recorded that Customerly does not also cover.

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

Chanty

No use cases recorded yet. See the Chanty review.

Customerly

  • Customer supportnot Chanty
  • Lead generationnot Chanty
  • Email marketingnot Chanty
  • Customer feedbacknot Chanty

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chanty

  • Free plan caps at 5 team members
  • Enterprise tier publishes no price and requires contacting sales
  • Monthly billing costs roughly 33% more per seat than annual billing on the Business plan, based on the vendor's own comparison of monthly versus annual per-user rates

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Chanty

Free

No published plan breakdown. See the Chanty review.

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Chanty if

  • You want to start without paying.
Chanty review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Chanty or Customerly better?
Neither clearly leads. Chanty starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chanty or Customerly?
Chanty starts at Free and Customerly at Free.
Does Chanty or Customerly run on more platforms?
Chanty runs on Web. Customerly runs on Web, Ios, Android.
Can I use Chanty for free?
Both have a free tier, so you can try either at no cost before committing.
What can Chanty do that Customerly cannot?
Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
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Related pages

More on Chanty

More on Customerly

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