Softwr

Communication & Collaboration · head to head

Chanty vs Gladly

Chanty logo

Chanty

Communication & Collaboration

Simple, easy to use, all-in-one team collaboration tool

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Chanty has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chanty free plan caps at 5 team members; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers

Where they differ

Only the attributes on which Chanty and Gladly actually diverge.

Attributes where Chanty and Gladly differ
AttributeChantyGladly
Starting priceFree$180/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
CategoryCommunication & CollaborationCustomer Support
FoundedUnknown2014

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chanty

Nothing recorded that Gladly does not also cover.

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Chanty

No use cases recorded yet. See the Chanty review.

Gladly

  • Customer service built around a single customer record rather than ticketsnot Chanty
  • Handling support conversations across voice, messaging and emailnot Chanty

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chanty

  • Free plan caps at 5 team members
  • Enterprise tier publishes no price and requires contacting sales
  • Monthly billing costs roughly 33% more per seat than annual billing on the Business plan, based on the vendor's own comparison of monthly versus annual per-user rates

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Chanty

Free

No published plan breakdown. See the Chanty review.

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Chanty if

  • You want to start without paying.
Chanty review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Chanty or Gladly better?
Neither clearly leads. Chanty starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chanty or Gladly?
Chanty has a free tier; the other does not. Paid plans start at Free for Chanty and $180/month for Gladly.
Does Chanty or Gladly run on more platforms?
Chanty runs on Web. Gladly runs on Web, Ios, Android.
Can I use Chanty for free?
Yes. Chanty has a free tier, so you can try it without paying. Gladly starts at $180/month.
What can Chanty do that Gladly cannot?
Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Chanty

More on Gladly

Keep looking

Other head to heads