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Software · head to head

Chanty vs Chatwoot

Chanty logo

Chanty

Software

Simple, easy to use, all-in-one team collaboration tool

From
Free
Rated
-
Full reviewWebsite
Chatwoot logo

Chatwoot

Software

Open-source customer engagement platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Chanty free plan caps at 5 team members; Chatwoot free plan limited to 2 agents and 500 conversations per month

Where they differ

Only the attributes on which Chanty and Chatwoot actually diverge.

Attributes where Chanty and Chatwoot differ
AttributeChantyChatwoot
Pricing modelfreemiumUnknown
PlatformsWebWeb, Cloud, Self-hosted
FoundedUnknown2017

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chanty

Nothing recorded that Chatwoot does not also cover.

Only in Chatwoot

  • Live chat
  • Email inbox
  • Social channels
  • Knowledge base
  • Chatbots
  • Reports
  • Slack
  • WhatsApp

What people use each for

The jobs each tool is most often brought in to do.

Chanty

No use cases recorded yet. See the Chanty review.

Chatwoot

  • Self-hosted supportnot Chanty
  • Privacy-first chatnot Chanty
  • Multi-channel supportnot Chanty

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chanty

  • Free plan caps at 5 team members
  • Enterprise tier publishes no price and requires contacting sales
  • Monthly billing costs roughly 33% more per seat than annual billing on the Business plan, based on the vendor's own comparison of monthly versus annual per-user rates

Chatwoot

  • Free plan limited to 2 agents and 500 conversations per month
  • Self-hosted option requires managing infrastructure, updates, and external messaging costs
  • Smaller ecosystem and community compared to Zendesk or Intercom
  • AI features require credit consumption and additional configuration

Pricing, plan by plan

Chanty

Free

No published plan breakdown. See the Chanty review.

Chatwoot

Free
  • HackerFree
    • 2 agents
    • 500 conversations per month
    • 1 live chat channel
  • Startups$19/month
    • Unlimited agents
    • Unlimited conversations

Which should you pick?

Choose Chanty if

  • You want to start without paying.
Chanty review

Choose Chatwoot if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Cloud, Self-hosted.
  • You also want email inbox.
Chatwoot review

Questions people ask

Is Chanty or Chatwoot better?
Neither clearly leads. Chanty starts at Free and Chatwoot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chanty or Chatwoot?
Chanty starts at Free and Chatwoot at Free.
Does Chanty or Chatwoot run on more platforms?
Chanty runs on Web. Chatwoot runs on Web, Cloud, Self-hosted.
Can I use Chanty for free?
Both have a free tier, so you can try either at no cost before committing.
What can Chanty do that Chatwoot cannot?
Chatwoot covers Live chat, Email inbox, Social channels, Knowledge base.

Answered from the vendors’ own pages

Chatwoot: Does Chatwoot offer a self-hosted option?

Yes. Chatwoot provides both cloud-hosted and self-hosted versions. Self-hosting is free with the open-source version, though you handle infrastructure, maintenance, and external messaging costs.

Source
Chatwoot: What communication channels does Chatwoot support?

Chatwoot supports email, live chat, WhatsApp, Facebook, Twitter, Instagram, and other social media channels consolidated into a single inbox.

Source
Chatwoot: Is there a free plan for Chatwoot?

Yes. Chatwoot offers a free Hacker plan supporting up to 2 agents, 500 conversations per month, and one live chat channel.

Source
Chatwoot: What AI features does Chatwoot include?

Chatwoot includes Captain AI agent for automated responses, Copilot for smart reply suggestions, and live translation features.

Source
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Related pages

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