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Software · head to head

Chanty vs Freshservice

Chanty logo

Chanty

Software

Simple, easy to use, all-in-one team collaboration tool

From
Free
Rated
-
Full reviewWebsite
Freshservice logo

Freshservice

Software

Modern IT service management

From
$19/month
Rated
-
Full reviewWebsite

The short version

  • Only Chanty has a free tier, so it costs nothing to try first.
  • Each has a real cost: Chanty free plan caps at 5 team members; Freshservice change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up

Where they differ

Only the attributes on which Chanty and Freshservice actually diverge.

Attributes where Chanty and Freshservice differ
AttributeChantyFreshservice
Starting priceFree$19/month
Pricing modelfreemiumsubscription
Free tierYesNo
PlatformsWebWeb, Ios, Android
FoundedUnknown2010

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Chanty

Nothing recorded that Freshservice does not also cover.

Only in Freshservice

  • Incident management
  • Asset management
  • Change management
  • Knowledge base
  • Automation
  • Reporting
  • Slack
  • Microsoft Teams

What people use each for

The jobs each tool is most often brought in to do.

Chanty

No use cases recorded yet. See the Chanty review.

Freshservice

  • IT service management and internal help desk ticketingnot Chanty
  • Asset management and change control for IT teamsnot Chanty

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Chanty

  • Free plan caps at 5 team members
  • Enterprise tier publishes no price and requires contacting sales
  • Monthly billing costs roughly 33% more per seat than annual billing on the Business plan, based on the vendor's own comparison of monthly versus annual per-user rates

Freshservice

  • Change, problem and release management require the Pro plan at $99 per agent per month, so core ITIL processes sit two tiers up
  • Every plan includes only 100 ITAM asset units, with more sold separately regardless of tier
  • Orchestration transactions are metered monthly, from 1,000 on Starter to 20,000 on Enterprise, with extra packs at $250 per 1,000
  • The Freddy AI copilot is a $29 per agent per month add on on top of Pro or Enterprise
  • Sandbox and audit logs are Enterprise only, which carries no published price

Pricing, plan by plan

Chanty

Free

No published plan breakdown. See the Chanty review.

Freshservice

$19/month
  • Starter$19/month
    • Incident management
    • Knowledge base
    • Self-service portal
  • Growth$49/month
    • Asset management
    • Approval workflows
    • SLA management
  • Pro$95/month
    • Problem management
    • Change management
    • Release management
  • Enterprise$119/month
    • Freddy AI
    • Audit logs
    • Custom SSL

Which should you pick?

Choose Chanty if

  • You want to start without paying.
Chanty review

Choose Freshservice if

  • You need incident management.
  • You work on Web, Ios, Android.
  • You also want asset management.
Freshservice review

Questions people ask

Is Chanty or Freshservice better?
Neither clearly leads. Chanty starts at Free and Freshservice at $19/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Chanty or Freshservice?
Chanty has a free tier; the other does not. Paid plans start at Free for Chanty and $19/month for Freshservice.
Does Chanty or Freshservice run on more platforms?
Chanty runs on Web. Freshservice runs on Web, Ios, Android.
Can I use Chanty for free?
Yes. Chanty has a free tier, so you can try it without paying. Freshservice starts at $19/month.
What can Chanty do that Freshservice cannot?
Freshservice covers Incident management, Asset management, Change management, Knowledge base.
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