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Software · head to head

Bear vs Groove

Bear logo

Bear

Software

Markdown notes for Apple devices

From
On request
Rated
-
Full reviewWebsite
Groove logo

Groove

Software

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bear built for Apple hardware only, with no Windows, Android or web client; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch

Where they differ

Only the attributes on which Bear and Groove actually diverge.

Attributes where Bear and Groove differ
AttributeBearGroove
Starting priceOn request$12/month
PlatformsWebWeb, Ios, Android
FoundedUnknown2011

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bear

Nothing recorded that Groove does not also cover.

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Bear

No use cases recorded yet. See the Bear review.

Groove

  • Shared inbox and help desk ticketing for small support teamsnot Bear
  • Handling email, chat and messaging support in one queuenot Bear

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bear

  • Built for Apple hardware only, with no Windows, Android or web client
  • Free tier is limited to 3 themes, 1 app icon and restricted export formats; iCloud sync requires Bear Pro
  • Bear Pro is $2.99 per month or $29.99 per year after a 7 day free trial

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

Bear

On request

No published plan breakdown. See the Bear review.

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose Bear if

Nothing in the data separates Bear from Groove on the points above - pick on price and on how each one feels to use.

Bear review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is Bear or Groove better?
Neither clearly leads. Bear starts at On request and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bear or Groove?
Bear starts at On request and Groove at $12/month.
Does Bear or Groove run on more platforms?
Bear runs on Web. Groove runs on Web, Ios, Android.
What can Bear do that Groove cannot?
Groove covers Shared inbox, Knowledge base, Live chat, Automation rules.
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Related pages

More on Bear

More on Groove

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