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Software · head to head

Bear vs HappyFox

Bear logo

Bear

Software

Markdown notes for Apple devices

From
On request
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Bear built for Apple hardware only, with no Windows, Android or web client; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it

Where they differ

Only the attributes on which Bear and HappyFox actually diverge.

Attributes where Bear and HappyFox differ
AttributeBearHappyFox
Starting priceOn request$29/month
PlatformsWebWeb, Ios, Android
FoundedUnknown2012

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Bear

Nothing recorded that HappyFox does not also cover.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Bear

No use cases recorded yet. See the Bear review.

HappyFox

  • Help desk ticketing across email, chat and phonenot Bear
  • Managing internal and customer support requests in one queuenot Bear

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Bear

  • Built for Apple hardware only, with no Windows, Android or web client
  • Free tier is limited to 3 themes, 1 app icon and restricted export formats; iCloud sync requires Bear Pro
  • Bear Pro is $2.99 per month or $29.99 per year after a 7 day free trial

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Bear

On request

No published plan breakdown. See the Bear review.

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Bear if

Nothing in the data separates Bear from HappyFox on the points above - pick on price and on how each one feels to use.

Bear review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Bear or HappyFox better?
Neither clearly leads. Bear starts at On request and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Bear or HappyFox?
Bear starts at On request and HappyFox at $29/month.
Does Bear or HappyFox run on more platforms?
Bear runs on Web. HappyFox runs on Web, Ios, Android.
What can Bear do that HappyFox cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management.
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