Softwr

API Management · head to head

Microsoft Azure API Management vs Gladly

Microsoft Azure API Management logo

Microsoft Azure API Management

API Management

Hybrid, multi-cloud API management service on Azure

From
Free
Rated
-
Full reviewWebsite
Gladly logo

Gladly

Customer Support

Radically personal customer service

From
$180/month
Rated
-
Full reviewWebsite

The short version

  • Only Microsoft Azure API Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Microsoft Azure API Management prices are not shown on the pricing page itself; every tier renders as a placeholder and routes to the calculator or sales; Gladly no pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • They diverge on capability: Microsoft Azure API Management covers API Gateway, Gladly covers Lifelong conversation.

Where they differ

Only the attributes on which Microsoft Azure API Management and Gladly actually diverge.

Attributes where Microsoft Azure API Management and Gladly differ
AttributeMicrosoft Azure API ManagementGladly
Starting priceFree$180/month
Free tierYesNo
PlatformsCloud, Hybrid, Multi-cloudWeb, Ios, Android
CategoryAPI ManagementCustomer Support
Founded19752014

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Azure API Management

  • API Gateway
  • Developer Portal
  • API Policies
  • Azure services
  • AWS
  • Google Cloud
  • On-premises
  • Cloud support

Only in Gladly

  • Lifelong conversation
  • Omnichannel support
  • Customer timeline
  • Task management
  • Knowledge base
  • IVR
  • Shopify
  • Salesforce

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Azure API Management

  • API gateway and lifecycle management on Azurenot Gladly
  • Throttling, keys and policies in front of backend servicesnot Gladly
  • Developer portal for internal and partner APIsnot Gladly
  • Hybrid deployments using self-hosted gatewaysnot Gladly

Gladly

  • Customer service built around a single customer record rather than ticketsnot Microsoft Azure API Management
  • Handling support conversations across voice, messaging and emailnot Microsoft Azure API Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Azure API Management

  • Prices are not shown on the pricing page itself; every tier renders as a placeholder and routes to the calculator or sales
  • Two parallel generations of tiers, classic and v2, so the choice is which lineage before which size
  • The Developer tier is explicitly not for production
  • Self-hosted gateways and workspace gateways are charged separately from the service

Gladly

  • No pricing is published at any level, and the pricing page states no per agent cost, per conversation rate, minimum commitment or feature tiers
  • The pricing page presents outcome statistics in place of any cost information
  • Every route to a figure goes through a demo or sales conversation

Pricing, plan by plan

Microsoft Azure API Management

Free
  • FreeFree
    • 1M calls/month
    • Community support
  • Developer$50/monthly
    • 10M calls/month
    • Email support
  • Premium$500/monthly
    • Unlimited calls
    • Priority support
    • SLA

Gladly

$180/month
  • Hero$180/month
    • All channels
    • Customer timeline
    • Knowledge base
  • Superhero$210/month
    • Everything in Hero
    • Custom reporting
    • Advanced rules

Which should you pick?

Choose Microsoft Azure API Management if

  • You need api gateway.
  • You want to start without paying.
  • You work on Cloud, Hybrid, Multi-cloud.
  • You also want developer portal.
Microsoft Azure API Management review

Choose Gladly if

  • You need lifelong conversation.
  • You work on Web, Ios, Android.
  • You also want omnichannel support.
Gladly review

Questions people ask

Is Microsoft Azure API Management or Gladly better?
Neither clearly leads. Microsoft Azure API Management starts at Free and Gladly at $180/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Azure API Management or Gladly?
Microsoft Azure API Management has a free tier; the other does not. Paid plans start at Free for Microsoft Azure API Management and $180/month for Gladly.
Does Microsoft Azure API Management or Gladly run on more platforms?
Microsoft Azure API Management runs on Cloud, Hybrid, Multi-cloud. Gladly runs on Web, Ios, Android.
Can I use Microsoft Azure API Management for free?
Yes. Microsoft Azure API Management has a free tier, so you can try it without paying. Gladly starts at $180/month.
What is Microsoft Azure API Management best used for?
Microsoft Azure API Management is most often used for api gateway and lifecycle management on azure, throttling, keys and policies in front of backend services, developer portal for internal and partner apis, hybrid deployments using self-hosted gateways. Of those, api gateway and lifecycle management on azure and throttling, keys and policies in front of backend services are not what Gladly is typically brought in for.
What can Microsoft Azure API Management do that Gladly cannot?
Microsoft Azure API Management covers API Gateway, Developer Portal, API Policies, Azure services. Gladly covers Lifelong conversation, Omnichannel support, Customer timeline, Task management.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on Microsoft Azure API Management

More on Gladly

Keep looking

Other head to heads