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API Management · head to head

Microsoft Azure API Management vs Salesforce Service Cloud

Microsoft Azure API Management logo

Microsoft Azure API Management

API Management

Hybrid, multi-cloud API management service on Azure

From
Free
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Only Microsoft Azure API Management has a free tier, so it costs nothing to try first.
  • Each has a real cost: Microsoft Azure API Management prices are not shown on the pricing page itself; every tier renders as a placeholder and routes to the calculator or sales; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: Microsoft Azure API Management covers API Gateway, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which Microsoft Azure API Management and Salesforce Service Cloud actually diverge.

Attributes where Microsoft Azure API Management and Salesforce Service Cloud differ
AttributeMicrosoft Azure API ManagementSalesforce Service Cloud
Starting priceFree$25/month
Free tierYesNo
PlatformsCloud, Hybrid, Multi-cloudWeb, Ios, Android
CategoryAPI ManagementCustomer Support
Founded19751999

Identical on both: pricing model (subscription), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Microsoft Azure API Management

  • API Gateway
  • Developer Portal
  • API Policies
  • Azure services
  • AWS
  • Google Cloud
  • On-premises
  • Cloud support

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

Microsoft Azure API Management

  • API gateway and lifecycle management on Azurenot Salesforce Service Cloud
  • Throttling, keys and policies in front of backend servicesnot Salesforce Service Cloud
  • Developer portal for internal and partner APIsnot Salesforce Service Cloud
  • Hybrid deployments using self-hosted gatewaysnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot Microsoft Azure API Management
  • Field servicenot Microsoft Azure API Management
  • Self-service portalsnot Microsoft Azure API Management
  • AI-powered supportnot Microsoft Azure API Management

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Microsoft Azure API Management

  • Prices are not shown on the pricing page itself; every tier renders as a placeholder and routes to the calculator or sales
  • Two parallel generations of tiers, classic and v2, so the choice is which lineage before which size
  • The Developer tier is explicitly not for production
  • Self-hosted gateways and workspace gateways are charged separately from the service

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

Microsoft Azure API Management

Free
  • FreeFree
    • 1M calls/month
    • Community support
  • Developer$50/monthly
    • 10M calls/month
    • Email support
  • Premium$500/monthly
    • Unlimited calls
    • Priority support
    • SLA

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose Microsoft Azure API Management if

  • You need api gateway.
  • You want to start without paying.
  • You work on Cloud, Hybrid, Multi-cloud.
  • You also want developer portal.
Microsoft Azure API Management review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is Microsoft Azure API Management or Salesforce Service Cloud better?
Neither clearly leads. Microsoft Azure API Management starts at Free and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Microsoft Azure API Management or Salesforce Service Cloud?
Microsoft Azure API Management has a free tier; the other does not. Paid plans start at Free for Microsoft Azure API Management and $25/month for Salesforce Service Cloud.
Does Microsoft Azure API Management or Salesforce Service Cloud run on more platforms?
Microsoft Azure API Management runs on Cloud, Hybrid, Multi-cloud. Salesforce Service Cloud runs on Web, Ios, Android.
Can I use Microsoft Azure API Management for free?
Yes. Microsoft Azure API Management has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Microsoft Azure API Management best used for?
Microsoft Azure API Management is most often used for api gateway and lifecycle management on azure, throttling, keys and policies in front of backend services, developer portal for internal and partner apis, hybrid deployments using self-hosted gateways. Of those, api gateway and lifecycle management on azure and throttling, keys and policies in front of backend services are not what Salesforce Service Cloud is typically brought in for.
What can Microsoft Azure API Management do that Salesforce Service Cloud cannot?
Microsoft Azure API Management covers API Gateway, Developer Portal, API Policies, Azure services. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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