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Asyncapi vs Customerly

Asyncapi logo

Asyncapi

Software

Specification and tools for defining asynchronous APIs

From
Free
Rated
-
Full reviewWebsite
Customerly logo

Customerly

Software

Customer service suite with live chat and automation

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Asyncapi complex to implement and debug asynchronous operations due to their non-linear and concurrent nature; Customerly usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • They diverge on capability: Asyncapi covers API Specification, Customerly covers Live chat.

Where they differ

Only the attributes on which Asyncapi and Customerly actually diverge.

Attributes where Asyncapi and Customerly differ
AttributeAsyncapiCustomerly
Pricing modelopen-sourcesubscription
PlatformsWeb, CLI, IDE ExtensionsWeb, Ios, Android
Founded20192015

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Asyncapi

  • API Specification
  • Code generation
  • Documentation
  • Multiple messaging protocols
  • Code generators
  • Specification support
  • Tools support
  • CLI support

Only in Customerly

  • Live chat
  • Email marketing
  • Customer surveys
  • Help center
  • Automation
  • Video chat
  • Slack
  • WordPress

What people use each for

The jobs each tool is most often brought in to do.

Asyncapi

  • API Developmentnot Customerly
  • API Gatewaynot Customerly
  • API Testingnot Customerly
  • API Documentationnot Customerly
  • Microservicesnot Customerly

Customerly

  • Customer supportnot Asyncapi
  • Lead generationnot Asyncapi
  • Email marketingnot Asyncapi
  • Customer feedbacknot Asyncapi

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Asyncapi

  • Complex to implement and debug asynchronous operations due to their non-linear and concurrent nature
  • Keeping AsyncAPI documents up to date is challenging as systems evolve
  • Tracing and debugging asynchronous operations is more difficult than synchronous request-response patterns

Customerly

  • Usage-based pricing of 0.50 EUR per conversation can become expensive at scale
  • Limited to 11-50 employees according to company size metrics

Pricing, plan by plan

Asyncapi

Free
  • Open SourceFree
    • AsyncAPI specification
    • Tools
    • Community support

Customerly

Free
  • FreeFree
    • 2 teammates
    • Live chat
    • Basic surveys
  • Essential$9/month
    • Unlimited chat
    • Help center
    • Automation
  • Startup$29/month
    • Video chat
    • Funnels
    • Priority support
  • Pro$79/month
    • White label
    • Advanced analytics
    • API access

Which should you pick?

Choose Asyncapi if

  • You need api specification.
  • You want to start without paying.
  • You work on Web, CLI, IDE Extensions.
  • You also want code generation.
Asyncapi review

Choose Customerly if

  • You need live chat.
  • You want to start without paying.
  • You work on Web, Ios, Android.
  • You also want email marketing.
Customerly review

Questions people ask

Is Asyncapi or Customerly better?
Neither clearly leads. Asyncapi starts at Free and Customerly at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Asyncapi or Customerly?
Asyncapi starts at Free and Customerly at Free.
Does Asyncapi or Customerly run on more platforms?
Asyncapi runs on Web, CLI, IDE Extensions. Customerly runs on Web, Ios, Android.
Can I use Asyncapi for free?
Both have a free tier, so you can try either at no cost before committing.
What is Asyncapi best used for?
Asyncapi is most often used for api development, api gateway, api testing, api documentation. Of those, api development and api gateway are not what Customerly is typically brought in for.
What can Asyncapi do that Customerly cannot?
Asyncapi covers API Specification, Code generation, Documentation, Multiple messaging protocols. Customerly covers Live chat, Email marketing, Customer surveys, Help center.

Answered from the vendors’ own pages

Asyncapi: What is AsyncAPI used for?

AsyncAPI is an open-source specification for defining and documenting asynchronous APIs, message-driven systems, and event-driven architectures. It serves the same purpose for async APIs as OpenAPI does for REST APIs, providing standardized documentation, code generation, and tooling.

Source
Customerly: Where is Customerly's data stored?

All data is stored exclusively in the EU, providing GDPR compliance and data residency in European servers.

Source
Asyncapi: Is AsyncAPI free to use?

Yes, AsyncAPI is completely free and open-source. It is hosted by the Linux Foundation and supported by community contributions and sponsorships from companies like Postman, IBM, IQVIA Technology, and Solace.

Source
Customerly: What messaging channels does Customerly support?

Customerly integrates live chat, email, WhatsApp, Facebook Messenger, Instagram DMs, and mobile apps into a single unified inbox for managing customer conversations.

Source
Asyncapi: What protocols and technologies does AsyncAPI support?

AsyncAPI supports multiple protocols and technologies including Kafka, RabbitMQ, MQTT, Socket.IO, AWS EventBridge, and others. It provides language support for JavaScript/TypeScript, Python, Java, Go, C#/.NET, Kotlin, and PHP.

Source
Customerly: How much of customer support can Customerly automate?

Customerly's AI assistant (Aura) handles up to 60 percent of customer conversations automatically, with the platform designed to handle 71 percent of support volume through automation.

Source
Asyncapi: Does AsyncAPI have IDE support?

Yes, AsyncAPI has IDE extensions available for VSCode and IntelliJ, along with CLI utilities and GitHub Actions integration for developers.

Source
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Related pages

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