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Software · head to head

Adyen vs HappyFox

Adyen logo

Adyen

Software

The payments platform built for growth

From
$29/month
Rated
-
Full reviewWebsite
HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Adyen there is a minimum monthly invoice, set by industry and business model and only disclosed through the sales team, so small volumes are not economic; HappyFox the Basic plan caps agents at 5, with unlimited agents only above it
  • They diverge on capability: Adyen covers Payment processing, HappyFox covers Ticketing.

Where they differ

Only the attributes on which Adyen and HappyFox actually diverge.

Attributes where Adyen and HappyFox differ
AttributeAdyenHappyFox
Pricing modelusage-basedsubscription
PlatformsWeb, Api, PosWeb, Ios, Android
Founded20062012

Identical on both: starting price ($29/month), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Adyen

  • Payment processing
  • Risk management
  • Unified commerce
  • Issuing
  • Platform payments
  • SAP
  • Oracle
  • PCI DSS Level 1

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Slack
  • Microsoft Teams

Both cover

  • Salesforce
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

Adyen

  • Card acquiring with interchange plus pricing for larger merchantsnot HappyFox
  • Accepting local payment methods across multiple countriesnot HappyFox
  • Settling in several currencies through linked bank accountsnot HappyFox
  • Unified online and in-person paymentsnot HappyFox

HappyFox

  • Help desk ticketing across email, chat and phonenot Adyen
  • Managing internal and customer support requests in one queuenot Adyen

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Adyen

  • There is a minimum monthly invoice, set by industry and business model and only disclosed through the sales team, so small volumes are not economic
  • Published fees are indicative rather than a rate card, with real pricing negotiated
  • Interchange++ means the card cost varies per transaction rather than being a single predictable percentage
  • Alternative payment methods carry their own rates on top, such as 3.3 percent plus $0.10 for American Express in North America

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

Pricing, plan by plan

Adyen

$29/month
  • CustomFree
    • Payment processing
    • Risk management
    • Unified commerce

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

Which should you pick?

Choose Adyen if

  • You need payment processing.
  • You work on Web, Api, Pos.
  • You also want risk management.
Adyen review

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Questions people ask

Is Adyen or HappyFox better?
Neither clearly leads. Adyen starts at $29/month and HappyFox at $29/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Adyen or HappyFox?
Adyen starts at $29/month and HappyFox at $29/month.
Does Adyen or HappyFox run on more platforms?
Adyen runs on Web, Api, Pos. HappyFox runs on Web, Ios, Android.
What is Adyen best used for?
Adyen is most often used for card acquiring with interchange plus pricing for larger merchants, accepting local payment methods across multiple countries, settling in several currencies through linked bank accounts, unified online and in-person payments. Of those, card acquiring with interchange plus pricing for larger merchants and accepting local payment methods across multiple countries are not what HappyFox is typically brought in for.
What can Adyen do that HappyFox cannot?
Adyen covers Payment processing, Risk management, Unified commerce, Issuing. HappyFox covers Ticketing, Knowledge base, Automation, SLA management. Both handle Salesforce, Web support.
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