Softwr

Accounting & Finance · head to head

ADP vs Groove

ADP logo

ADP

Accounting & Finance

Always Designing for People

From
$29/month
Rated
-
Full reviewWebsite
Groove logo

Groove

Customer Support

Simple, powerful support for growing businesses

From
$12/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: ADP no pricing is published; every quote is custom and driven by employee count and which services are taken; Groove billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • They diverge on capability: ADP covers Payroll, Groove covers Shared inbox.

Where they differ

Only the attributes on which ADP and Groove actually diverge.

Attributes where ADP and Groove differ
AttributeADPGroove
Starting price$29/month$12/month
CategoryAccounting & FinanceCustomer Support
Founded19492011

Identical on both: pricing model (subscription), free tier (No), platforms (Web, Ios, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ADP

  • Payroll
  • Tax services
  • HR management
  • Time & attendance
  • Benefits administration
  • QuickBooks
  • Sage
  • Oracle

Only in Groove

  • Shared inbox
  • Knowledge base
  • Live chat
  • Automation rules
  • Reporting
  • Collision detection
  • Slack
  • Salesforce

Both cover

  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

ADP

  • Payroll processing and tax filingnot Groove
  • HR administration and employee recordsnot Groove
  • Time and attendance trackingnot Groove
  • Benefits administrationnot Groove
  • Talent management on the mid-market and enterprise productsnot Groove

Groove

  • Shared inbox and help desk ticketing for small support teamsnot ADP
  • Handling email, chat and messaging support in one queuenot ADP

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ADP

  • No pricing is published; every quote is custom and driven by employee count and which services are taken
  • Split into three separate products by company size, RUN for 1 to 49 employees, Workforce Now for 50 and above, and Lyric HCM for enterprise, so growing across a threshold means changing product rather than plan

Groove

  • Billed per ticket at $1 rather than per agent, so support cost scales with how many customers get in touch
  • A minimum of 250 tickets a month applies, which is a $3,000 annual commitment before any usage
  • A quiet month still pays the 250 ticket floor
  • No mailbox limit is published

Pricing, plan by plan

ADP

$29/month
  • Essential$79/month
    • Payroll
    • Tax filing
    • Direct deposit
  • Enhanced$139/month
    • HR tools
    • Background checks
    • Job posting

Groove

$12/month
  • Standard$12/month
    • 1 mailbox
    • Knowledge base
    • Live chat
  • Plus$20/month
    • 5 mailboxes
    • Full reporting
    • Rules
  • Pro$35/month
    • 25 mailboxes
    • Salesforce
    • Enterprise SSO

Which should you pick?

Choose ADP if

  • You need payroll.
  • You work on Web, Ios, Android.
  • You also want tax services.
ADP review

Choose Groove if

  • You need shared inbox.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
Groove review

Questions people ask

Is ADP or Groove better?
Neither clearly leads. ADP starts at $29/month and Groove at $12/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ADP or Groove?
ADP starts at $29/month and Groove at $12/month.
Does ADP or Groove run on more platforms?
Both run on Web, Ios, Android, so platform support will not decide this one for you.
What is ADP best used for?
ADP is most often used for payroll processing and tax filing, hr administration and employee records, time and attendance tracking, benefits administration. Of those, payroll processing and tax filing and hr administration and employee records are not what Groove is typically brought in for.
What can ADP do that Groove cannot?
ADP covers Payroll, Tax services, HR management, Time & attendance. Groove covers Shared inbox, Knowledge base, Live chat, Automation rules. Both handle Web support, Ios support, Android support.
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Related pages

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