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Software · head to head

3scale vs Salesforce Service Cloud

3scale logo

3scale

Software

API management platform for designing, securing, and monetizing APIs

From
$300/monthly
Rated
-
Full reviewWebsite
Salesforce Service Cloud logo

Salesforce Service Cloud

Software

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: 3scale red Hat's managed 3scale services end on 30 June 2027, so anyone adopting the hosted option now is choosing a product with a published end date; Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers
  • They diverge on capability: 3scale covers API Gateway, Salesforce Service Cloud covers Case management.

Where they differ

Only the attributes on which 3scale and Salesforce Service Cloud actually diverge.

Attributes where 3scale and Salesforce Service Cloud differ
Attribute3scaleSalesforce Service Cloud
Starting price$300/monthly$25/month
PlatformsCloud, On-premises, HybridWeb, Ios, Android
Founded19931999

Identical on both: pricing model (subscription), free tier (No), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in 3scale

  • API Gateway
  • Developer Portal
  • API Monetization
  • Red Hat OpenShift
  • AWS
  • Azure
  • Kubernetes
  • Cloud support

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

What people use each for

The jobs each tool is most often brought in to do.

3scale

  • API gateway and lifecycle managementnot Salesforce Service Cloud
  • Rate limiting and traffic control across API consumersnot Salesforce Service Cloud
  • Developer portal and access key managementnot Salesforce Service Cloud
  • Monetising APIs with usage-based plansnot Salesforce Service Cloud
  • Hybrid deployment across on-premises and cloudnot Salesforce Service Cloud

Salesforce Service Cloud

  • Enterprise customer servicenot 3scale
  • Field servicenot 3scale
  • Self-service portalsnot 3scale
  • AI-powered supportnot 3scale

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

3scale

  • Red Hat's managed 3scale services end on 30 June 2027, so anyone adopting the hosted option now is choosing a product with a published end date
  • Sold as part of Red Hat middleware rather than standalone, and 3scale.net redirects into redhat.com
  • Pricing is not published and a subscription is required for some services

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

Pricing, plan by plan

3scale

$300/monthly
  • Starter$300/monthly
    • API gateway
    • Developer portal
    • Basic analytics
  • Professional$750/monthly
    • Advanced features
    • API monetization
    • Enhanced support
  • Enterprise$undefined/monthly
    • Custom deployment
    • Dedicated support
    • Premium SLA

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

Which should you pick?

Choose 3scale if

  • You need api gateway.
  • You work on Cloud, On-premises, Hybrid.
  • You also want developer portal.
3scale review

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Questions people ask

Is 3scale or Salesforce Service Cloud better?
Neither clearly leads. 3scale starts at $300/monthly and Salesforce Service Cloud at $25/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, 3scale or Salesforce Service Cloud?
3scale starts at $300/monthly and Salesforce Service Cloud at $25/month.
Does 3scale or Salesforce Service Cloud run on more platforms?
3scale runs on Cloud, On-premises, Hybrid. Salesforce Service Cloud runs on Web, Ios, Android.
What is 3scale best used for?
3scale is most often used for api gateway and lifecycle management, rate limiting and traffic control across api consumers, developer portal and access key management, monetising apis with usage-based plans. Of those, api gateway and lifecycle management and rate limiting and traffic control across api consumers are not what Salesforce Service Cloud is typically brought in for.
What can 3scale do that Salesforce Service Cloud cannot?
3scale covers API Gateway, Developer Portal, API Monetization, Red Hat OpenShift. Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service.
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