Software · head to head
Userpilot vs Canny
The short version
- Each has a real cost: Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier; Canny tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs
Where they differ
Only the attributes on which Userpilot and Canny actually diverge.
Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Userpilot
Nothing recorded that Canny does not also cover.
Only in Canny
- Feedback boards
- Voting system
- Roadmap planning
- Changelog
- User segmentation
- Status updates
- Admin moderation
- Analytics
What people use each for
The jobs each tool is most often brought in to do.
Userpilot
- SaaS companies optimising user onboarding and activationnot Canny
- Product teams collecting user feedback and identifying churn drivers via session replaynot Canny
- Customer success teams using in-app guides and contextual helpnot Canny
- Growth teams orchestrating multi-channel campaigns across email and in-appnot Canny
- Product managers measuring adoption and engagement across user cohortsnot Canny
Canny
- Feature request managementnot Userpilot
- Product roadmappingnot Userpilot
- Customer feedback collectionnot Userpilot
- Changelog communicationnot Userpilot
- User engagementnot Userpilot
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Userpilot
- Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
- Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
- Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
- Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
- Enterprise pricing not published; custom negotiations required for large-scale deployments
Canny
- Tracked user pricing model causes costs to balloon as product grows and engagement increases, creating perverse incentive where more successful feedback gathering means higher costs
- Limited integrations on Core plan; must upgrade to Pro to connect with Jira and Linear
- Lacks built-in analytics for identifying themes and patterns across hundreds of feedback requests without manual tagging
- Customizations limited for public-facing interfaces regarding branding and information presentation
- Autopilot AI cannot be linked to product knowledge bases to better understand products and improve function
- Slow response times reported by users, affecting feedback management efficiency
- Limited custom user fields and manual data updates require API access
Pricing, plan by plan
Userpilot
Free- Starter$299/month
- Up to 2,000 monthly active users
- In-app engagement
- User segmentation
- Growth$849/month (marked 'Most Popular')
- 2,000 to 100,000 monthly active users
- All Starter features
- Advanced product analytics
- Enterprise$null/variable
- Custom monthly active user levels
- All Growth features
- Premium integrations
Canny
Free- FreeFree
- Up to 100 tracked users
- Unlimited feedback
- 1 board
- Starter$400/month
- 1,000 tracked users
- Unlimited boards
- Private boards
- Growth$900/month
- 5,000 tracked users
- API access
- SSO
- Business$undefined/month
- Unlimited tracked users
- White label
- SLA
Which should you pick?
Choose Userpilot if
- You want to start without paying.
- You work on Web, iOS, Android, API.
Choose Canny if
- You need feedback boards.
- You want to start without paying.
- You work on Web, Claude AI (MCP).
- You also want voting system.
Questions people ask
- Is Userpilot or Canny better?
- Neither clearly leads. Userpilot starts at Free and Canny at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Userpilot or Canny?
- Userpilot starts at Free and Canny at Free.
- Does Userpilot or Canny run on more platforms?
- Userpilot runs on Web, iOS, Android, API. Canny runs on Web, Claude AI (MCP).
- Can I use Userpilot for free?
- Both have a free tier, so you can try either at no cost before committing.
- What is Userpilot best used for?
- Userpilot is most often used for saas companies optimising user onboarding and activation, product teams collecting user feedback and identifying churn drivers via session replay, customer success teams using in-app guides and contextual help, growth teams orchestrating multi-channel campaigns across email and in-app. Of those, saas companies optimising user onboarding and activation and product teams collecting user feedback and identifying churn drivers via session replay are not what Canny is typically brought in for.
- What can Userpilot do that Canny cannot?
- Canny covers Feedback boards, Voting system, Roadmap planning, Changelog.
Answered from the vendors’ own pages
Userpilot: What is included in the free trial?
Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.
SourceCanny: Does Canny offer a free plan?
Yes. Canny offers a free plan that allows collecting up to 100 feedback ideas. Free users get basic features without roadmap, changelog, or integrations.
SourceUserpilot: Does Userpilot include session replay?
Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.
SourceCanny: How is Canny priced?
Canny pricing scales based on tracked users. Core starts at $19/month (100 users, annual), Pro starts at $79/month (100 users, annual). Prices increase as tracked users grow.
SourceUserpilot: What integrations does Userpilot support?
Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.
SourceCanny: What is a tracked user in Canny?
A tracked user is anyone who posts, votes, or comments on your Canny board or embedded widget. Each unique end user counts once and the count accumulates.
SourceCanny: What is Canny Autopilot?
Canny Autopilot is an AI feature that automatically captures feature requests from communication tools like Gong, Intercom, Slack, and Zendesk. It prioritizes requests by revenue impact.
SourceCanny: Does Canny have a public roadmap feature?
Yes. Canny provides a public roadmap where customers can see what is planned, building, and shipped. Customers can vote on features and watch their feedback progress.
Source