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Remote Work · head to head

ConnectWise vs Tandem

ConnectWise logo

ConnectWise

Remote Work

Software built to power your business

From
On request
Rated
-
Full reviewWebsite
Tandem logo

Tandem

Remote Work

Virtual office for remote and hybrid teams

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tandem has a free tier, so it costs nothing to try first.
  • Each has a real cost: ConnectWise no published pricing tiers or standard rates; all pricing requires custom quote from sales team; Tandem limited offline functionality - requires internet connectivity for core features
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which ConnectWise and Tandem actually diverge.

Attributes where ConnectWise and Tandem differ
AttributeConnectWiseTandem
Starting priceOn requestFree
Pricing modelquoteUnknown
Free tierNoYes
PlatformsWebWeb, macOS, Windows
FoundedUnknown2019

Identical on both: user rating (Not yet rated), category (Remote Work).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in ConnectWise

Nothing recorded that Tandem does not also cover.

Only in Tandem

  • Team presence
  • One-click calls
  • Screen sharing
  • Virtual rooms
  • Status indicators
  • Slack
  • Google Calendar
  • Notion

What people use each for

The jobs each tool is most often brought in to do.

ConnectWise

  • Managing service desk tickets for multiple client organizationsnot Tandem
  • Automating patch deployment and endpoint security monitoringnot Tandem
  • Enabling remote technical support through integrated toolsnot Tandem
  • Calculating billable hours and client invoicing automaticallynot Tandem

Tandem

  • Remote worknot ConnectWise
  • Team collaborationnot ConnectWise
  • Quick huddlesnot ConnectWise
  • Pair programmingnot ConnectWise

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

ConnectWise

  • No published pricing tiers or standard rates; all pricing requires custom quote from sales team
  • Must complete sales form or request demo to understand pricing, creating friction in the buying process
  • Most products (RMM, PSA, backup, CPQ) use quote-based model, only ScreenConnect has dedicated pricing page

Tandem

  • Limited offline functionality - requires internet connectivity for core features
  • Dashboard user experience needs improvement for better feature utilization
  • Market adoption challenge - most remote workers value autonomy over spontaneous collaboration
  • Feature complexity is high relative to actual usage frequency
  • Reduced feature development velocity after company restructuring

Pricing, plan by plan

ConnectWise

On request

No published plan breakdown. See the ConnectWise review.

Tandem

Free

No published plan breakdown. See the Tandem review.

Which should you pick?

Choose ConnectWise if

Nothing in the data separates ConnectWise from Tandem on the points above - pick on price and on how each one feels to use.

ConnectWise review

Choose Tandem if

  • You need team presence.
  • You want to start without paying.
  • You work on Web, macOS, Windows.
  • You also want one-click calls.
Tandem review

Questions people ask

Is ConnectWise or Tandem better?
Neither clearly leads. ConnectWise starts at On request and Tandem at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, ConnectWise or Tandem?
Tandem has a free tier; the other does not. Paid plans start at On request for ConnectWise and Free for Tandem.
Does ConnectWise or Tandem run on more platforms?
ConnectWise runs on Web. Tandem runs on Web, macOS, Windows.
Can I use Tandem for free?
Yes. Tandem has a free tier, so you can try it without paying. ConnectWise starts at On request.
What is ConnectWise best used for?
ConnectWise is most often used for managing service desk tickets for multiple client organizations, automating patch deployment and endpoint security monitoring, enabling remote technical support through integrated tools, calculating billable hours and client invoicing automatically. Of those, managing service desk tickets for multiple client organizations and automating patch deployment and endpoint security monitoring are not what Tandem is typically brought in for.
What can ConnectWise do that Tandem cannot?
Tandem covers Team presence, One-click calls, Screen sharing, Virtual rooms.

Answered from the vendors’ own pages

ConnectWise: How much does ConnectWise cost?

ConnectWise does not publish specific pricing. The platform uses a custom quote model where businesses complete a form describing their needs, and the sales team creates a personalized quote. Pricing varies based on business size, solution requirements, and other factors.

Source
Tandem: Does Tandem have a free tier?

Yes. Tandem offers a free plan supporting up to 4 team members with access to video calls, screen sharing, and messaging features.

Source
ConnectWise: What ConnectWise solutions are included in a quote?

Solutions requiring custom quotes include ConnectWise RMM, ConnectWise PSA, backup and disaster recovery, CPQ (quote automation), expert services, cybersecurity detection and response, and various specialized modules. ScreenConnect is the only product with published pricing available directly.

Source
Tandem: What integrations does Tandem support?

Tandem integrates with Slack, Notion, GitHub, Trello, and over 40 other apps, displaying which applications team members are currently using.

Source
ConnectWise: Does ConnectWise offer a free trial?

ConnectWise mentions starting free trials as a way to discuss pricing, but specific trial length or features are not published on the pricing page. Users must contact sales or request a demo to access trial information.

Source
Tandem: How many users can I add to each plan?

Tandem's free plan supports up to 4 members, Small Teams up to 10, Medium Teams up to 50, and Large Teams supports unlimited members.

Source
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