Softwr

CRM · head to head

SuiteCRM vs Vidyard

SuiteCRM logo

SuiteCRM

CRM

Open source fork of SugarCRM with no per user licence fee, sold as hosting and support

From
Free
Rated
-
Full reviewWebsite
Vidyard logo

Vidyard

Remote Work

Video messaging for sales and marketing

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SuiteCRM the interface still carries SugarCRM conventions from over a decade ago, and sales teams used to modern CRMs frequently resist adoption, which is the most common reason SuiteCRM projects fail rather than any technical limit.; Vidyard free plan limited to 5 video recordings per month and 15 AI videos per month
  • They diverge on capability: SuiteCRM covers Studio module builder, Vidyard covers Video recording.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which SuiteCRM and Vidyard actually diverge.

Attributes where SuiteCRM and Vidyard differ
AttributeSuiteCRMVidyard
Pricing modelOpen source, no licence feeUnknown
PlatformsWeb, Linux, Self-hosted, iOS, AndroidWeb, Chrome extension
CategoryCRMRemote Work
FoundedUnknown2011

Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SuiteCRM

  • Studio module builder
  • Workflow engine
  • Opportunity and quote management
  • Case management
  • Campaign module
  • Reporting engine
  • Security groups
  • REST API

Only in Vidyard

  • Video recording
  • CRM integration
  • Video analytics
  • Email embedding
  • Chrome support
  • Firefox support
  • Edge support

What people use each for

The jobs each tool is most often brought in to do.

SuiteCRM

  • An organisation with two hundred occasional CRM users where per seat pricing from Salesforce or HubSpot would dominate the budgetnot Vidyard
  • A public sector body or regulated firm that must host customer data on infrastructure it controlsnot Vidyard
  • A company that needs custom modules modelling its own objects and wants to build them in Studio rather than pay for platform licencesnot Vidyard
  • A business that wants open source economics but whose procurement requires a warranty, which SuiteASSURED suppliesnot Vidyard

Vidyard

  • Breaking through crowded inboxes with personalized prospect videosnot SuiteCRM
  • Automating personalized outreach sequences using AI avatarsnot SuiteCRM
  • Tracking when prospects view and engage with sales videosnot SuiteCRM
  • Integrating video engagement signals into Salesforce and HubSpotnot SuiteCRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SuiteCRM

  • The interface still carries SugarCRM conventions from over a decade ago, and sales teams used to modern CRMs frequently resist adoption, which is the most common reason SuiteCRM projects fail rather than any technical limit.
  • Zero licence fee does not mean zero cost: hosting, ten hours of annual support and a quick start implementation together run into thousands of pounds before anyone has configured a pipeline.
  • The integration marketplace is small compared with Salesforce or HubSpot, so common connections to marketing, telephony and finance tools are often paid third party add-ons or custom builds.
  • Upgrades between major versions can break customisations made outside Studio, so heavily customised instances tend to lag behind current releases and accumulate security debt.
  • Native email marketing and campaign functionality is basic next to a dedicated tool, so most deployments end up paying for a separate marketing platform and syncing it, undoing part of the cost saving.

Vidyard

  • Free plan limited to 5 video recordings per month and 15 AI videos per month
  • Advanced team analytics and integrations require Teams plan
  • Video Agent automation requires add-on purchase
  • No self-hosted option available

Pricing, plan by plan

SuiteCRM

Free
  • Self-hostedFree
    • GPL licensed with no per user fee at any user count
    • All core CRM modules included
    • You provide hosting, upgrades and support
  • Managed hosting$50/month
    • Hosting, security patching, updates and monitoring
    • Still no per user licence fee
    • Support purchased separately
  • Standard support$1200/year
    • Ten support hours per year
    • Discount available when bought with managed hosting
    • Does not include implementation work
  • SuiteASSURED$3350/year
    • Warranty and legal indemnification over the open source code
    • Priority support and security assurances
    • Aimed at organisations whose procurement rules block unwarranted open source

Vidyard

Free
  • FreeFree
    • 15 AI videos per month
    • 5 video recordings per month
    • Basic editing
  • Starter$undefined/month
    • Unlimited video recording
    • Full analytics
    • Branded sharing pages
  • Teams$undefined/month
    • Everything in Starter
    • CRM integrations
    • Advanced team analytics
  • Enterprise$undefined/month
    • Unlimited integrations
    • SSO
    • Custom permissions

Which should you pick?

Choose SuiteCRM if

  • You need studio module builder.
  • You want to start without paying.
  • You work on Web, Linux, Self-hosted, iOS, Android.
  • You also want workflow engine.
SuiteCRM review

Choose Vidyard if

  • You need video recording.
  • You want to start without paying.
  • You work on Web, Chrome extension.
  • You also want crm integration.
Vidyard review

Questions people ask

Is SuiteCRM or Vidyard better?
Neither clearly leads. SuiteCRM starts at Free and Vidyard at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SuiteCRM or Vidyard?
SuiteCRM starts at Free and Vidyard at Free.
Does SuiteCRM or Vidyard run on more platforms?
SuiteCRM runs on Web, Linux, Self-hosted, iOS, Android. Vidyard runs on Web, Chrome extension.
Can I use SuiteCRM for free?
Both have a free tier, so you can try either at no cost before committing.
What is SuiteCRM best used for?
SuiteCRM is most often used for an organisation with two hundred occasional crm users where per seat pricing from salesforce or hubspot would dominate the budget, a public sector body or regulated firm that must host customer data on infrastructure it controls, a company that needs custom modules modelling its own objects and wants to build them in studio rather than pay for platform licences, a business that wants open source economics but whose procurement requires a warranty, which suiteassured supplies. Of those, an organisation with two hundred occasional crm users where per seat pricing from salesforce or hubspot would dominate the budget and a public sector body or regulated firm that must host customer data on infrastructure it controls are not what Vidyard is typically brought in for.
What can SuiteCRM do that Vidyard cannot?
SuiteCRM covers Studio module builder, Workflow engine, Opportunity and quote management, Case management. Vidyard covers Video recording, CRM integration, Video analytics, Email embedding.

Answered from the vendors’ own pages

SuiteCRM: Is SuiteCRM really free?

The software is, at any user count. SalesAgility charges for managed hosting from about 50 GBP per month, support from about 1,200 GBP per year and SuiteASSURED from about 3,350 GBP per year.

Vidyard: Does Vidyard have a free plan?

Yes. Vidyard's free plan includes 15 AI videos per month, 5 video recording limit per month, basic video editing, and limited integrations.

Source
SuiteCRM: How does it relate to SugarCRM?

It is a fork of SugarCRM Community Edition, created after SugarCRM discontinued its open source release.

Vidyard: What integrations does Vidyard offer?

Vidyard integrates with 51+ platforms including Salesforce, HubSpot, Gmail, Outlook, LinkedIn, Slack, and Zapier for workflow automation.

Source
SuiteCRM: Are there per user fees?

No. This is the central commercial argument for it, particularly for organisations with many occasional users.

Vidyard: Can Vidyard videos show engagement analytics?

Yes. Vidyard tracks video engagement including watch time, who viewed the video, when they watched it, and click-through rates on CTAs.

Source
SuiteCRM: What is SuiteASSURED?

A paid subscription that adds warranty, indemnification and legal protections on top of the open source licence, for buyers whose procurement rules block unwarranted software.

Vidyard: What is the Video Agent feature?

Video Agent uses AI avatars to automatically generate and send personalized videos at scale. You provide the message, and the AI creates a video in your likeness for mass outreach.

Source
Vidyard: Does Vidyard work with email platforms?

Yes. Vidyard integrates with Gmail and Outlook to let you record and send videos directly from your inbox, with engagement tracking syncing back to email.

Source
Share

Related pages

More on SuiteCRM

More on Vidyard

Keep looking

Other head to heads