Softwr

Software · head to head

SugarCRM vs Agile CRM

SugarCRM logo

SugarCRM

Software

Customer relationship software for your business

From
$40/month
Rated
-
Full reviewWebsite
Agile CRM logo

Agile CRM

Software

All-in-one CRM, Marketing, and Service Software

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Agile CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: SugarCRM every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size; Agile CRM the Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.
  • They diverge on capability: SugarCRM covers Sales pipeline, Agile CRM covers Lead scoring.

Where they differ

Only the attributes on which SugarCRM and Agile CRM actually diverge.

Attributes where SugarCRM and Agile CRM differ
AttributeSugarCRMAgile CRM
Starting price$40/monthFree
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb
Founded20042009

Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SugarCRM

  • Sales pipeline
  • Lead management
  • Customer service
  • Reporting
  • Mobile app
  • Salesforce
  • HubSpot
  • Microsoft 365

Only in Agile CRM

  • Lead scoring
  • Email automation
  • Service desk
  • Web forms
  • Analytics
  • Google Drive
  • Mailchimp
  • Multiple languages language support

Both cover

  • Contact management
  • Marketing automation
  • Slack
  • Zapier
  • GDPR
  • Cloud deployment
  • Web support

What people use each for

The jobs each tool is most often brought in to do.

SugarCRM

  • CRM for sales, marketing and service teamsnot Agile CRM
  • Managing accounts, opportunities and customer history at mid market scalenot Agile CRM

Agile CRM

  • Sales managementnot SugarCRM
  • Marketing automationnot SugarCRM
  • Customer servicenot SugarCRM

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SugarCRM

  • Every plan carries a 15 user minimum, so the entry cost is 15 seats regardless of team size
  • At $59 per user on Standard that minimum makes the real floor $885 a month
  • All three tiers are billed annually with no monthly option
  • The vendor still directs buyers to sales for a package rather than treating the published rate as final

Agile CRM

  • The Internet Archive's capture of Agile CRM's pricing page on 29 December 2022 listed Starter at $8.99 per user per month (2-year rate), Regular at $29.99, and Enterprise at $47.99, with the Free tier capped at 10 users and 1,000 contacts.

Pricing, plan by plan

SugarCRM

$40/month
  • Professional$40/month
    • Sales automation
    • Contact management
  • Business$60/month
    • Everything in Professional
    • Marketing automation
    • Customer service
  • Enterprise$100/month
    • Everything in Business
    • Advanced customization
    • Dedicated support

Agile CRM

Free
  • FreeFree
    • Contact management
    • Task management
  • Starter$9/month
    • Everything in Free
    • Email automation
    • Landing pages
  • Business$39/month
    • Everything in Starter
    • Advanced analytics
    • API access

Which should you pick?

Choose SugarCRM if

  • You need sales pipeline.
  • You work on Web, Ios, Android.
  • You also want lead management.
SugarCRM review

Choose Agile CRM if

  • You need lead scoring.
  • You want to start without paying.
  • You also want email automation.
Agile CRM review

Questions people ask

Is SugarCRM or Agile CRM better?
Neither clearly leads. SugarCRM starts at $40/month and Agile CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SugarCRM or Agile CRM?
Agile CRM has a free tier; the other does not. Paid plans start at $40/month for SugarCRM and Free for Agile CRM.
Does SugarCRM or Agile CRM run on more platforms?
SugarCRM runs on Web, Ios, Android. Agile CRM runs on Web.
Can I use Agile CRM for free?
Yes. Agile CRM has a free tier, so you can try it without paying. SugarCRM starts at $40/month.
What is SugarCRM best used for?
SugarCRM is most often used for crm for sales, marketing and service teams, managing accounts, opportunities and customer history at mid market scale. Of those, crm for sales, marketing and service teams and managing accounts, opportunities and customer history at mid market scale are not what Agile CRM is typically brought in for.
What can SugarCRM do that Agile CRM cannot?
SugarCRM covers Sales pipeline, Lead management, Customer service, Reporting. Agile CRM covers Lead scoring, Email automation, Service desk, Web forms. Both handle Contact management, Marketing automation, Slack, Zapier.
ShareXLinkedInRedditWhatsAppEmail

Related pages

More on SugarCRM

More on Agile CRM

Keep looking

Other head to heads