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Software · head to head

HappyFox vs WSO2 API Manager

HappyFox logo

HappyFox

Software

Help desk software for happy customers

From
$29/month
Rated
-
Full reviewWebsite
WSO2 API Manager logo

WSO2 API Manager

Software

Complete API management platform for designing and managing APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only WSO2 API Manager has a free tier, so it costs nothing to try first.
  • Each has a real cost: HappyFox the Basic plan caps agents at 5, with unlimited agents only above it; WSO2 API Manager the free open source distribution does not include a subscription to the WSO2 Update service, so continuous improvements and security patches require a paid subscription
  • They diverge on capability: HappyFox covers Ticketing, WSO2 API Manager covers API Gateway.

Where they differ

Only the attributes on which HappyFox and WSO2 API Manager actually diverge.

Attributes where HappyFox and WSO2 API Manager differ
AttributeHappyFoxWSO2 API Manager
Starting price$29/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Ios, AndroidJava, Linux, Docker, Kubernetes
Founded20122005

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in HappyFox

  • Ticketing
  • Knowledge base
  • Automation
  • SLA management
  • Self-service portal
  • Reporting
  • Salesforce
  • Slack

Only in WSO2 API Manager

  • API Gateway
  • API Designer
  • Developer Portal
  • LDAP
  • Okta
  • Keycloak
  • Microservices
  • Java support

What people use each for

The jobs each tool is most often brought in to do.

HappyFox

  • Help desk ticketing across email, chat and phonenot WSO2 API Manager
  • Managing internal and customer support requests in one queuenot WSO2 API Manager

WSO2 API Manager

  • Publishing, securing and rate limiting APIs behind a gatewaynot HappyFox
  • Running an API developer portal with subscription key managementnot HappyFox
  • Self hosting an open source API management layer on premisesnot HappyFox

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

HappyFox

  • The Basic plan caps agents at 5, with unlimited agents only above it
  • Per agent prices are not published on the main pricing page and require opening a separate page per product
  • The 20% saving requires annual billing

WSO2 API Manager

  • The free open source distribution does not include a subscription to the WSO2 Update service, so continuous improvements and security patches require a paid subscription
  • A commercial production licence is not part of the free download and comes only with a subscription
  • No subscription price is published; Basic Support and Enterprise Support both require contacting sales for a quote
  • 24x7x365 coverage requires Enterprise Support; the general query SLA is one business day
  • A Customer Success Manager is a paid optional add on covering business hours only
  • Consulting services and WSO2 Private Cloud hosting are quoted separately

Pricing, plan by plan

HappyFox

$29/month
  • Mighty$29/month
    • Omnichannel ticketing
    • SLA management
    • Basic reporting
  • Fantastic$49/month
    • Everything in Mighty
    • Custom fields
    • Asset management
  • Enterprise$69/month
    • Everything in Fantastic
    • Task management
    • Advanced automation
  • Enterprise Plus$89/month
    • Agent scripting
    • Custom roles
    • Sandbox

WSO2 API Manager

Free
  • CommunityFree
    • Core API management
    • Community support
  • Commercial$undefined/monthly
    • Enterprise features
    • Technical support
    • SLA

Which should you pick?

Choose HappyFox if

  • You need ticketing.
  • You work on Web, Ios, Android.
  • You also want knowledge base.
HappyFox review

Choose WSO2 API Manager if

  • You need api gateway.
  • You want to start without paying.
  • You work on Java, Linux, Docker, Kubernetes.
  • You also want api designer.
WSO2 API Manager review

Questions people ask

Is HappyFox or WSO2 API Manager better?
Neither clearly leads. HappyFox starts at $29/month and WSO2 API Manager at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, HappyFox or WSO2 API Manager?
WSO2 API Manager has a free tier; the other does not. Paid plans start at $29/month for HappyFox and Free for WSO2 API Manager.
Does HappyFox or WSO2 API Manager run on more platforms?
HappyFox runs on Web, Ios, Android. WSO2 API Manager runs on Java, Linux, Docker, Kubernetes.
Can I use WSO2 API Manager for free?
Yes. WSO2 API Manager has a free tier, so you can try it without paying. HappyFox starts at $29/month.
What is HappyFox best used for?
HappyFox is most often used for help desk ticketing across email, chat and phone, managing internal and customer support requests in one queue. Of those, help desk ticketing across email, chat and phone and managing internal and customer support requests in one queue are not what WSO2 API Manager is typically brought in for.
What can HappyFox do that WSO2 API Manager cannot?
HappyFox covers Ticketing, Knowledge base, Automation, SLA management. WSO2 API Manager covers API Gateway, API Designer, Developer Portal, LDAP.
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