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Customer Support · head to head

Salesforce Service Cloud vs WSO2 API Manager

Salesforce Service Cloud logo

Salesforce Service Cloud

Customer Support

Customer service software that powers loyalty

From
$25/month
Rated
-
Full reviewWebsite
WSO2 API Manager logo

WSO2 API Manager

API Management

Complete API management platform for designing and managing APIs

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only WSO2 API Manager has a free tier, so it costs nothing to try first.
  • Each has a real cost: Salesforce Service Cloud the vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers; WSO2 API Manager the free open source distribution does not include a subscription to the WSO2 Update service, so continuous improvements and security patches require a paid subscription
  • They diverge on capability: Salesforce Service Cloud covers Case management, WSO2 API Manager covers API Gateway.

Where they differ

Only the attributes on which Salesforce Service Cloud and WSO2 API Manager actually diverge.

Attributes where Salesforce Service Cloud and WSO2 API Manager differ
AttributeSalesforce Service CloudWSO2 API Manager
Starting price$25/monthFree
Pricing modelsubscriptionopen-source
Free tierNoYes
PlatformsWeb, Ios, AndroidJava, Linux, Docker, Kubernetes
CategoryCustomer SupportAPI Management
Founded19992005

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Salesforce Service Cloud

  • Case management
  • Omnichannel routing
  • AI-powered bots
  • Field service
  • Self-service
  • Analytics
  • Salesforce CRM
  • Slack

Only in WSO2 API Manager

  • API Gateway
  • API Designer
  • Developer Portal
  • LDAP
  • Okta
  • Keycloak
  • Microservices
  • Java support

What people use each for

The jobs each tool is most often brought in to do.

Salesforce Service Cloud

  • Enterprise customer servicenot WSO2 API Manager
  • Field servicenot WSO2 API Manager
  • Self-service portalsnot WSO2 API Manager
  • AI-powered supportnot WSO2 API Manager

WSO2 API Manager

  • Publishing, securing and rate limiting APIs behind a gatewaynot Salesforce Service Cloud
  • Running an API developer portal with subscription key managementnot Salesforce Service Cloud
  • Self hosting an open source API management layer on premisesnot Salesforce Service Cloud

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Salesforce Service Cloud

  • The vendor's own pricing page as captured by the Internet Archive on 29 December 2021 listed four Service Cloud tiers billed annually per user per month in USD: $25, $75, $150 (Enterprise, marked most popular), and $300; add-ons such as Omni-Channel Supervisor cost an additional $75 per user per month and Google Apps/Outlook integration an additional $25 per user per month on lower tiers

WSO2 API Manager

  • The free open source distribution does not include a subscription to the WSO2 Update service, so continuous improvements and security patches require a paid subscription
  • A commercial production licence is not part of the free download and comes only with a subscription
  • No subscription price is published; Basic Support and Enterprise Support both require contacting sales for a quote
  • 24x7x365 coverage requires Enterprise Support; the general query SLA is one business day
  • A Customer Success Manager is a paid optional add on covering business hours only
  • Consulting services and WSO2 Private Cloud hosting are quoted separately

Pricing, plan by plan

Salesforce Service Cloud

$25/month
  • Essentials$25/month
    • Case management
    • Knowledge base
    • Web & email support
  • Professional$80/month
    • CTI
    • Omni-channel routing
    • Custom reports
  • Enterprise$165/month
    • Web API
    • Einstein AI
    • Workflow automation
  • Unlimited$330/month
    • 24/7 support
    • Configuration services
    • Premier success

WSO2 API Manager

Free
  • CommunityFree
    • Core API management
    • Community support
  • Commercial$undefined/monthly
    • Enterprise features
    • Technical support
    • SLA

Which should you pick?

Choose Salesforce Service Cloud if

  • You need case management.
  • You work on Web, Ios, Android.
  • You also want omnichannel routing.
Salesforce Service Cloud review

Choose WSO2 API Manager if

  • You need api gateway.
  • You want to start without paying.
  • You work on Java, Linux, Docker, Kubernetes.
  • You also want api designer.
WSO2 API Manager review

Questions people ask

Is Salesforce Service Cloud or WSO2 API Manager better?
Neither clearly leads. Salesforce Service Cloud starts at $25/month and WSO2 API Manager at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Salesforce Service Cloud or WSO2 API Manager?
WSO2 API Manager has a free tier; the other does not. Paid plans start at $25/month for Salesforce Service Cloud and Free for WSO2 API Manager.
Does Salesforce Service Cloud or WSO2 API Manager run on more platforms?
Salesforce Service Cloud runs on Web, Ios, Android. WSO2 API Manager runs on Java, Linux, Docker, Kubernetes.
Can I use WSO2 API Manager for free?
Yes. WSO2 API Manager has a free tier, so you can try it without paying. Salesforce Service Cloud starts at $25/month.
What is Salesforce Service Cloud best used for?
Salesforce Service Cloud is most often used for enterprise customer service, field service, self-service portals, ai-powered support. Of those, enterprise customer service and field service are not what WSO2 API Manager is typically brought in for.
What can Salesforce Service Cloud do that WSO2 API Manager cannot?
Salesforce Service Cloud covers Case management, Omnichannel routing, AI-powered bots, Field service. WSO2 API Manager covers API Gateway, API Designer, Developer Portal, LDAP.
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