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Customer Support · head to head

Sprinklr Service vs Tray.io

Sprinklr Service logo

Sprinklr Service

Customer Support

Unified customer experience management

From
On request
Rated
-
Full reviewWebsite
Tray.io logo

Tray.io

Automation Integration

The intelligent integration platform

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Tray.io has a free tier, so it costs nothing to try first.
  • Each has a real cost: Sprinklr Service no pricing information disclosed; customers must contact sales to request quotes.; Tray.io now rebranded Tray.ai; pricing page names three tiers, Pro (3 workspaces, 7 day insights), Team (20 workspaces, 30 day insights) and Enterprise (unlimited workspaces, 180 day insights, SSO, HIPAA), but publishes no figures and requires a demo or sales call for a quote
  • They diverge on capability: Sprinklr Service covers Omnichannel contact center, Tray.io covers Low-code workflow builder.
  • Prices and features above were last checked on 30 August 2026.

Where they differ

Only the attributes on which Sprinklr Service and Tray.io actually diverge.

Attributes where Sprinklr Service and Tray.io differ
AttributeSprinklr ServiceTray.io
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, Ios, AndroidWeb, Api
CategoryCustomer SupportAutomation Integration
Founded20092015

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Sprinklr Service

  • Omnichannel contact center
  • AI-powered routing
  • Social listening
  • Knowledge base
  • Workforce optimization
  • Analytics
  • SAP
  • Oracle

Only in Tray.io

  • Low-code workflow builder
  • API integrations
  • Webhooks
  • Conditional logic
  • Error handling
  • Rate limiting
  • Data transformation
  • Authentication

Both cover

  • Salesforce
  • SOC2
  • GDPR

What people use each for

The jobs each tool is most often brought in to do.

Sprinklr Service

  • Enterprise contact centernot Tray.io
  • Social customer carenot Tray.io
  • Unified CXnot Tray.io
  • Voice of customernot Tray.io

Tray.io

  • Workflow Automationnot Sprinklr Service
  • Data Integrationnot Sprinklr Service
  • Process Automationnot Sprinklr Service
  • App Integrationnot Sprinklr Service
  • API Connectivitynot Sprinklr Service

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Sprinklr Service

  • No pricing information disclosed; customers must contact sales to request quotes.
  • Specific features and capabilities are described, but no pricing tiers or cost details are available online.

Tray.io

  • Now rebranded Tray.ai; pricing page names three tiers, Pro (3 workspaces, 7 day insights), Team (20 workspaces, 30 day insights) and Enterprise (unlimited workspaces, 180 day insights, SSO, HIPAA), but publishes no figures and requires a demo or sales call for a quote

Pricing, plan by plan

Sprinklr Service

On request
  • Self-Serve$249/month
    • Listening
    • Engagement
    • Basic analytics
  • Enterprise$undefined/month
    • Full platform
    • AI capabilities
    • Custom implementation

Tray.io

Free
  • Starter$50/month
    • 20 workflows
    • 50 integrations
    • Community support
  • Professional$150/month
    • Unlimited workflows
    • 500+ integrations
    • Email support
  • Enterprise$500/month
    • Custom workflows
    • Dedicated support
    • Advanced security

Which should you pick?

Choose Sprinklr Service if

  • You need omnichannel contact center.
  • You work on Web, Ios, Android.
  • You also want ai-powered routing.
Sprinklr Service review

Choose Tray.io if

  • You need low-code workflow builder.
  • You want to start without paying.
  • You work on Web, Api.
  • You also want api integrations.
Tray.io review

Questions people ask

Is Sprinklr Service or Tray.io better?
Neither clearly leads. Sprinklr Service starts at On request and Tray.io at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Sprinklr Service or Tray.io?
Tray.io has a free tier; the other does not. Paid plans start at On request for Sprinklr Service and Free for Tray.io.
Does Sprinklr Service or Tray.io run on more platforms?
Sprinklr Service runs on Web, Ios, Android. Tray.io runs on Web, Api.
Can I use Tray.io for free?
Yes. Tray.io has a free tier, so you can try it without paying. Sprinklr Service starts at On request.
What is Sprinklr Service best used for?
Sprinklr Service is most often used for enterprise contact center, social customer care, unified cx, voice of customer. Of those, enterprise contact center and social customer care are not what Tray.io is typically brought in for.
What can Sprinklr Service do that Tray.io cannot?
Sprinklr Service covers Omnichannel contact center, AI-powered routing, Social listening, Knowledge base. Tray.io covers Low-code workflow builder, API integrations, Webhooks, Conditional logic. Both handle Salesforce, SOC2, GDPR.

Answered from the vendors’ own pages

Sprinklr Service: How much does Sprinklr Service cost?

Sprinklr Service pricing is not published. This product provides customer service management capabilities. To request pricing information or a quote, customers must contact Sprinklr through the 'Talk to an expert' option on their website.

Source
Sprinklr Service: What features are included in Sprinklr Service?

Sprinklr Service provides customer service management capabilities, but specific plan features and their associated costs are not detailed on the product page. Interested customers must contact Sprinklr sales directly.

Source
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