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Healthcare · head to head

SilverCloud by Amwell vs Zocdoc

SilverCloud by Amwell logo

SilverCloud by Amwell

Healthcare

Guided digital cognitive behavioural therapy with a published randomised trial evidence base

From
On request
Rated
-
Full reviewWebsite
Zocdoc logo

Zocdoc

Healthcare

Find and book doctors instantly online

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zocdoc has a free tier, so it costs nothing to try first.
  • Each has a real cost: SilverCloud by Amwell the evidence base is for the guided model, and organisations that deploy SilverCloud as unstaffed self service get the completion rates of unguided self help, which is not what the trials measured.; Zocdoc doctors can cancel appointments with little notice
  • They diverge on capability: SilverCloud by Amwell covers Guided programmes, Zocdoc covers Doctor Search.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which SilverCloud by Amwell and Zocdoc actually diverge.

Attributes where SilverCloud by Amwell and Zocdoc differ
AttributeSilverCloud by AmwellZocdoc
Starting priceOn requestFree
Pricing modelquotefreemium
Free tierNoYes
FoundedUnknown2007

Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SilverCloud by Amwell

  • Guided programmes
  • Supporter review
  • Symptom measurement
  • Clinician dashboard
  • Risk detection
  • NHS talking therapies alignment
  • Multiple deployment models

Only in Zocdoc

  • Doctor Search
  • Online Booking
  • Reviews
  • Insurance Verification
  • Reminders
  • Telehealth
  • Practice Management Systems
  • EHRs

What people use each for

The jobs each tool is most often brought in to do.

SilverCloud by Amwell

  • An NHS talking therapies service needing a digital option that fits national reporting requirements and reduces waiting list pressure for step two interventionsnot Zocdoc
  • A health plan wanting a digital mental health offering it can defend to a clinical governance committee with peer reviewed trial evidencenot Zocdoc
  • A university counselling service facing demand it cannot staff, using guided digital cognitive behavioural therapy as a first stepnot Zocdoc
  • An employer that wants an evidence based clinical intervention rather than a wellbeing content librarynot Zocdoc

Zocdoc

  • Patient Carenot SilverCloud by Amwell
  • Medical Recordsnot SilverCloud by Amwell
  • Practice Managementnot SilverCloud by Amwell
  • Telehealthnot SilverCloud by Amwell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SilverCloud by Amwell

  • The evidence base is for the guided model, and organisations that deploy SilverCloud as unstaffed self service get the completion rates of unguided self help, which is not what the trials measured.
  • Supporter capacity is normally the buyer responsibility rather than part of the licence, so the real cost includes trained staff time that does not appear on the software quote.
  • Digital cognitive behavioural therapy has substantial dropout across all vendors, so a service planning capacity from enrolment numbers rather than completion numbers will overstate the throughput gained.
  • It is now sold as part of the Amwell portfolio, and Amwell has restructured its product lines since acquiring SilverCloud, so buyers should ask how SilverCloud is positioned within the Amwell Converge platform and whether it can still be bought standalone.
  • Guided digital cognitive behavioural therapy is a step two intervention and does not serve moderate to severe presentations, so a service that buys it without a funded escalation pathway simply relocates the queue.

Zocdoc

  • Doctors can cancel appointments with little notice
  • No direct messaging between patients and providers outside of appointment booking
  • Providers incur booking fees even if patients no-show or cancel after 24 hours

Pricing, plan by plan

SilverCloud by Amwell

On request
  • SilverCloud by Amwell$undefined/year
    • Priced per member per month or per completed course depending on the buyer type
    • Supporter capacity is usually provided by the buyer, not included in the licence
    • Programme library scope affects the rate

Zocdoc

Free
  • PatientFree
    • Find doctors
    • Book appointments
    • Read reviews

Which should you pick?

Choose SilverCloud by Amwell if

  • You need guided programmes.
  • You work on Web, iOS, Android.
  • You also want supporter review.
SilverCloud by Amwell review

Choose Zocdoc if

  • You need doctor search.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want online booking.
Zocdoc review

Questions people ask

Is SilverCloud by Amwell or Zocdoc better?
Neither clearly leads. SilverCloud by Amwell starts at On request and Zocdoc at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SilverCloud by Amwell or Zocdoc?
Zocdoc has a free tier; the other does not. Paid plans start at On request for SilverCloud by Amwell and Free for Zocdoc.
Does SilverCloud by Amwell or Zocdoc run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
Can I use Zocdoc for free?
Yes. Zocdoc has a free tier, so you can try it without paying. SilverCloud by Amwell starts at On request.
What is SilverCloud by Amwell best used for?
SilverCloud by Amwell is most often used for an nhs talking therapies service needing a digital option that fits national reporting requirements and reduces waiting list pressure for step two interventions, a health plan wanting a digital mental health offering it can defend to a clinical governance committee with peer reviewed trial evidence, a university counselling service facing demand it cannot staff, using guided digital cognitive behavioural therapy as a first step, an employer that wants an evidence based clinical intervention rather than a wellbeing content library. Of those, an nhs talking therapies service needing a digital option that fits national reporting requirements and reduces waiting list pressure for step two interventions and a health plan wanting a digital mental health offering it can defend to a clinical governance committee with peer reviewed trial evidence are not what Zocdoc is typically brought in for.
What can SilverCloud by Amwell do that Zocdoc cannot?
SilverCloud by Amwell covers Guided programmes, Supporter review, Symptom measurement, Clinician dashboard. Zocdoc covers Doctor Search, Online Booking, Reviews, Insurance Verification.

Answered from the vendors’ own pages

SilverCloud by Amwell: Is SilverCloud still available under its own name?

Yes. It is marketed as SilverCloud by Amwell and has its own product pages and NHS partnership, though contracting runs through Amwell.

Zocdoc: Is Zocdoc free for patients?

Yes, searching for and booking appointments on Zocdoc is completely free for patients. There are no search fees, booking fees, or cancellation fees. Patients only pay their insurance copay or self-pay rate for the actual care.

Source
SilverCloud by Amwell: What evidence supports it?

It has been evaluated in independently led randomised controlled trials, including a National Institute of Mental Health funded study published in Nature Human Behaviour in 2026 examining prevalence of mental disorders over two years at scale.

Zocdoc: Does Zocdoc verify that doctors accept my insurance?

Zocdoc supports over 1,000 insurance plans and filters results to show only providers who accept your specific plan. However, Zocdoc cannot guarantee in-network status, as plans with similar names can differ by employer group or region. Final verification is always confirmed by your insurer and the provider's office.

Source
SilverCloud by Amwell: Do we need to provide the supporters?

In most deployments, yes. The guided model requires trained supporter time, and that staffing is usually the buyer responsibility rather than included in the licence.

Zocdoc: What specialties and types of providers does Zocdoc cover?

Zocdoc features a network of over 250,000 providers across 200+ specialties, including primary care physicians, dentists, OB-GYNs, dermatologists, psychiatrists, eye doctors, orthopedic surgeons, and therapists.

Source
SilverCloud by Amwell: Is it suitable for severe presentations?

No. It is a step two style intervention for mild to moderate presentations, and it needs a funded escalation pathway for anything more severe.

Zocdoc: How much do providers pay to use Zocdoc?

Zocdoc charges healthcare providers a one-time booking fee per new patient, with pricing varying by specialty and local market. The exact fee is quoted individually to practices.

Source
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