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Healthcare · head to head

SilverCloud by Amwell vs Unmind

SilverCloud by Amwell logo

SilverCloud by Amwell

Healthcare

Guided digital cognitive behavioural therapy with a published randomised trial evidence base

From
On request
Rated
-
Full reviewWebsite
Unmind logo

Unmind

HR

UK built workplace mental health platform combining therapy, coaching, manager training and a 24/7 helpline in one contract

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: SilverCloud by Amwell the evidence base is for the guided model, and organisations that deploy SilverCloud as unstaffed self service get the completion rates of unguided self help, which is not what the trials measured.; Unmind psychiatry and medication management are not core, so populations needing prescribing care are routed into the health system and the employer sees no continuity of care for the most acute cases.
  • They diverge on capability: SilverCloud by Amwell covers Guided programmes, Unmind covers Therapy and coaching.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which SilverCloud by Amwell and Unmind actually diverge.

Attributes where SilverCloud by Amwell and Unmind differ
AttributeSilverCloud by AmwellUnmind
CategoryHealthcareHR

Identical on both: starting price (On request), pricing model (quote), free tier (No), platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SilverCloud by Amwell

  • Guided programmes
  • Supporter review
  • Symptom measurement
  • Clinician dashboard
  • Risk detection
  • NHS talking therapies alignment
  • Multiple deployment models

Only in Unmind

  • Therapy and coaching
  • Nova AI support
  • Content and courses
  • Accredited manager training
  • Anonymised insights
  • 24/7 global helpline
  • Critical incident response
  • Work-life practical support

What people use each for

The jobs each tool is most often brought in to do.

SilverCloud by Amwell

  • An NHS talking therapies service needing a digital option that fits national reporting requirements and reduces waiting list pressure for step two interventionsnot Unmind
  • A health plan wanting a digital mental health offering it can defend to a clinical governance committee with peer reviewed trial evidencenot Unmind
  • A university counselling service facing demand it cannot staff, using guided digital cognitive behavioural therapy as a first stepnot Unmind
  • An employer that wants an evidence based clinical intervention rather than a wellbeing content librarynot Unmind

Unmind

  • A UK or EU headquartered employer consolidating a wellbeing app, a therapy provider and a legacy EAP into one contract and one insights viewnot SilverCloud by Amwell
  • A multinational needing a helpline that answers in local hours across European and Asian sites rather than a US-centric servicenot SilverCloud by Amwell
  • An HR team that needs accredited manager training framed for UK and EU employment law rather than American normsnot SilverCloud by Amwell
  • An organisation that has had a serious workplace incident and wants critical incident response inside the same contract as ongoing carenot SilverCloud by Amwell

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SilverCloud by Amwell

  • The evidence base is for the guided model, and organisations that deploy SilverCloud as unstaffed self service get the completion rates of unguided self help, which is not what the trials measured.
  • Supporter capacity is normally the buyer responsibility rather than part of the licence, so the real cost includes trained staff time that does not appear on the software quote.
  • Digital cognitive behavioural therapy has substantial dropout across all vendors, so a service planning capacity from enrolment numbers rather than completion numbers will overstate the throughput gained.
  • It is now sold as part of the Amwell portfolio, and Amwell has restructured its product lines since acquiring SilverCloud, so buyers should ask how SilverCloud is positioned within the Amwell Converge platform and whether it can still be bought standalone.
  • Guided digital cognitive behavioural therapy is a step two intervention and does not serve moderate to severe presentations, so a service that buys it without a funded escalation pathway simply relocates the queue.

Unmind

  • Psychiatry and medication management are not core, so populations needing prescribing care are routed into the health system and the employer sees no continuity of care for the most acute cases.
  • Pricing is per employee per year across the whole eligible population, so an employer with low engagement pays for a large denominator regardless of how many people use anything.
  • Bundling therapy, helpline, content and training into one price makes benchmarking against point solutions genuinely difficult, and consultants often cannot produce a like-for-like comparison.
  • United States provider depth and health plan integration are weaker than European coverage, so a US-heavy employer will find the network and the benefits integration less mature.
  • The anonymised insights layer requires minimum group sizes before reporting, so smaller teams and country sites, precisely where an HR team suspects a problem, return no data.

Pricing, plan by plan

SilverCloud by Amwell

On request
  • SilverCloud by Amwell$undefined/year
    • Priced per member per month or per completed course depending on the buyer type
    • Supporter capacity is usually provided by the buyer, not included in the licence
    • Programme library scope affects the rate

Unmind

On request
  • Unmind workplace mental health platform$undefined/year
    • Per employee per year, invoiced to the employer
    • Modules including helpline, critical incident cover and manager training bundled or added
    • Minimum eligible population applies, oriented to large mid-market and enterprise

Which should you pick?

Choose SilverCloud by Amwell if

  • You need guided programmes.
  • You work on Web, iOS, Android.
  • You also want supporter review.
SilverCloud by Amwell review

Choose Unmind if

  • You need therapy and coaching.
  • You work on Web, iOS, Android.
  • You also want nova ai support.
Unmind review

Questions people ask

Is SilverCloud by Amwell or Unmind better?
Neither clearly leads. SilverCloud by Amwell starts at On request and Unmind at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SilverCloud by Amwell or Unmind?
SilverCloud by Amwell starts at On request and Unmind at On request.
Does SilverCloud by Amwell or Unmind run on more platforms?
Both run on Web, iOS, Android, so platform support will not decide this one for you.
What is SilverCloud by Amwell best used for?
SilverCloud by Amwell is most often used for an nhs talking therapies service needing a digital option that fits national reporting requirements and reduces waiting list pressure for step two interventions, a health plan wanting a digital mental health offering it can defend to a clinical governance committee with peer reviewed trial evidence, a university counselling service facing demand it cannot staff, using guided digital cognitive behavioural therapy as a first step, an employer that wants an evidence based clinical intervention rather than a wellbeing content library. Of those, an nhs talking therapies service needing a digital option that fits national reporting requirements and reduces waiting list pressure for step two interventions and a health plan wanting a digital mental health offering it can defend to a clinical governance committee with peer reviewed trial evidence are not what Unmind is typically brought in for.
What can SilverCloud by Amwell do that Unmind cannot?
SilverCloud by Amwell covers Guided programmes, Supporter review, Symptom measurement, Clinician dashboard. Unmind covers Therapy and coaching, Nova AI support, Content and courses, Accredited manager training.

Answered from the vendors’ own pages

SilverCloud by Amwell: Is SilverCloud still available under its own name?

Yes. It is marketed as SilverCloud by Amwell and has its own product pages and NHS partnership, though contracting runs through Amwell.

Unmind: Does Unmind replace our EAP?

It is designed to, including the 24/7 helpline and critical incident response. Confirm the specific helpline coverage hours and languages for each country you operate in.

SilverCloud by Amwell: What evidence supports it?

It has been evaluated in independently led randomised controlled trials, including a National Institute of Mental Health funded study published in Nature Human Behaviour in 2026 examining prevalence of mental disorders over two years at scale.

Unmind: How is it priced?

Per employee per year across the eligible population, invoiced to the employer. Rates are not published.

SilverCloud by Amwell: Do we need to provide the supporters?

In most deployments, yes. The guided model requires trained supporter time, and that staffing is usually the buyer responsibility rather than included in the licence.

Unmind: Does it offer psychiatry?

No, prescribing care is not the core offer. Therapy, coaching and helpline support are, with escalation into local health systems for medication management.

SilverCloud by Amwell: Is it suitable for severe presentations?

No. It is a step two style intervention for mild to moderate presentations, and it needs a funded escalation pathway for anything more severe.

Unmind: Is there a minimum headcount?

Yes in practice. Unmind targets large mid-market and enterprise employers, and small organisations are not the commercial focus.

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