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Healthcare · head to head

Allscripts Professional EHR vs SilverCloud by Amwell

Allscripts Professional EHR logo

Allscripts Professional EHR

Healthcare

On-premise EHR solution for physician practices and hospitals

From
On request
Rated
-
Full reviewWebsite
SilverCloud by Amwell logo

SilverCloud by Amwell

Healthcare

Guided digital cognitive behavioural therapy with a published randomised trial evidence base

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Allscripts Professional EHR allscripts moved its products to the Veradigm brand in 2022, so the Allscripts name is retired; SilverCloud by Amwell the evidence base is for the guided model, and organisations that deploy SilverCloud as unstaffed self service get the completion rates of unguided self help, which is not what the trials measured.
  • They diverge on capability: Allscripts Professional EHR covers Electronic Health Records, SilverCloud by Amwell covers Guided programmes.
  • Prices and features above were last checked on 1 September 2026.

Where they differ

Only the attributes on which Allscripts Professional EHR and SilverCloud by Amwell actually diverge.

Attributes where Allscripts Professional EHR and SilverCloud by Amwell differ
AttributeAllscripts Professional EHRSilverCloud by Amwell
PlatformsWeb, DesktopWeb, iOS, Android
Founded1986Unknown

Identical on both: starting price (On request), pricing model (quote), free tier (No), user rating (Not yet rated), category (Healthcare).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Allscripts Professional EHR

  • Electronic Health Records
  • Clinical Documentation
  • Order Management
  • Laboratory Integration
  • Patient Management
  • Reporting and Analytics
  • HL7
  • FHIR

Only in SilverCloud by Amwell

  • Guided programmes
  • Supporter review
  • Symptom measurement
  • Clinician dashboard
  • Risk detection
  • NHS talking therapies alignment
  • Multiple deployment models

What people use each for

The jobs each tool is most often brought in to do.

Allscripts Professional EHR

  • Patient Carenot SilverCloud by Amwell
  • Medical Recordsnot SilverCloud by Amwell
  • Practice Managementnot SilverCloud by Amwell
  • Telehealthnot SilverCloud by Amwell

SilverCloud by Amwell

  • An NHS talking therapies service needing a digital option that fits national reporting requirements and reduces waiting list pressure for step two interventionsnot Allscripts Professional EHR
  • A health plan wanting a digital mental health offering it can defend to a clinical governance committee with peer reviewed trial evidencenot Allscripts Professional EHR
  • A university counselling service facing demand it cannot staff, using guided digital cognitive behavioural therapy as a first stepnot Allscripts Professional EHR
  • An employer that wants an evidence based clinical intervention rather than a wellbeing content librarynot Allscripts Professional EHR

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Allscripts Professional EHR

  • Allscripts moved its products to the Veradigm brand in 2022, so the Allscripts name is retired
  • Pricing is not published
  • The Veradigm site no longer names Professional EHR as a distinct product, which makes its current status hard to establish from the vendor

SilverCloud by Amwell

  • The evidence base is for the guided model, and organisations that deploy SilverCloud as unstaffed self service get the completion rates of unguided self help, which is not what the trials measured.
  • Supporter capacity is normally the buyer responsibility rather than part of the licence, so the real cost includes trained staff time that does not appear on the software quote.
  • Digital cognitive behavioural therapy has substantial dropout across all vendors, so a service planning capacity from enrolment numbers rather than completion numbers will overstate the throughput gained.
  • It is now sold as part of the Amwell portfolio, and Amwell has restructured its product lines since acquiring SilverCloud, so buyers should ask how SilverCloud is positioned within the Amwell Converge platform and whether it can still be bought standalone.
  • Guided digital cognitive behavioural therapy is a step two intervention and does not serve moderate to severe presentations, so a service that buys it without a funded escalation pathway simply relocates the queue.

Pricing, plan by plan

Allscripts Professional EHR

On request

No published plan breakdown. See the Allscripts Professional EHR review.

SilverCloud by Amwell

On request
  • SilverCloud by Amwell$undefined/year
    • Priced per member per month or per completed course depending on the buyer type
    • Supporter capacity is usually provided by the buyer, not included in the licence
    • Programme library scope affects the rate

Which should you pick?

Choose Allscripts Professional EHR if

  • You need electronic health records.
  • You work on Web, Desktop.
  • You also want clinical documentation.
Allscripts Professional EHR review

Choose SilverCloud by Amwell if

  • You need guided programmes.
  • You work on Web, iOS, Android.
  • You also want supporter review.
SilverCloud by Amwell review

Questions people ask

Is Allscripts Professional EHR or SilverCloud by Amwell better?
Neither clearly leads. Allscripts Professional EHR starts at On request and SilverCloud by Amwell at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Allscripts Professional EHR or SilverCloud by Amwell?
Allscripts Professional EHR starts at On request and SilverCloud by Amwell at On request.
Does Allscripts Professional EHR or SilverCloud by Amwell run on more platforms?
Allscripts Professional EHR runs on Web, Desktop. SilverCloud by Amwell runs on Web, iOS, Android.
What is Allscripts Professional EHR best used for?
Allscripts Professional EHR is most often used for patient care, medical records, practice management, telehealth. Of those, patient care and medical records are not what SilverCloud by Amwell is typically brought in for.
What can Allscripts Professional EHR do that SilverCloud by Amwell cannot?
Allscripts Professional EHR covers Electronic Health Records, Clinical Documentation, Order Management, Laboratory Integration. SilverCloud by Amwell covers Guided programmes, Supporter review, Symptom measurement, Clinician dashboard.

Answered from the vendors’ own pages

Allscripts Professional EHR: What is the cost of Allscripts Professional EHR?

Allscripts Professional EHR uses quote-based pricing. Organizations must contact the vendor directly to receive customized pricing based on their specific requirements and implementation needs.

Source
SilverCloud by Amwell: Is SilverCloud still available under its own name?

Yes. It is marketed as SilverCloud by Amwell and has its own product pages and NHS partnership, though contracting runs through Amwell.

SilverCloud by Amwell: What evidence supports it?

It has been evaluated in independently led randomised controlled trials, including a National Institute of Mental Health funded study published in Nature Human Behaviour in 2026 examining prevalence of mental disorders over two years at scale.

SilverCloud by Amwell: Do we need to provide the supporters?

In most deployments, yes. The guided model requires trained supporter time, and that staffing is usually the buyer responsibility rather than included in the licence.

SilverCloud by Amwell: Is it suitable for severe presentations?

No. It is a step two style intervention for mild to moderate presentations, and it needs a funded escalation pathway for anything more severe.

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