Softwr

Government · head to head

SeeClickFix vs Teleport

SeeClickFix logo

SeeClickFix

Government

311 Citizen Request Management

From
$300/month
Free plan
No
Full reviewWebsite
Teleport logo

Teleport

Cybersecurity

Certificate-based access to servers, Kubernetes, databases and apps, replacing shared credentials and VPNs

From
On request
Free plan
No
Full reviewWebsite

The short version

  • Each has a real cost: SeeClickFix now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published; Teleport pricing is not published and is described as active users plus protected resources, so an autoscaling estate cannot forecast the bill and finance teams discover the true cost only after the first true-up.
  • They diverge on capability: SeeClickFix covers Issue Reporting, Teleport covers Short-lived certificates.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which SeeClickFix and Teleport actually diverge.

Attributes where SeeClickFix and Teleport differ
AttributeSeeClickFixTeleport
Starting price$300/monthOn request
Pricing modelsubscriptionquote
PlatformsWeb, Ios, AndroidLinux, macOS, Windows, Kubernetes, Cloud
CategoryGovernmentCybersecurity
Founded2008Unknown

Identical on both: free tier (No), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in SeeClickFix

  • Issue Reporting
  • Work Order Management
  • GIS Integration
  • Performance Analytics
  • Mobile Field App
  • Esri ArcGIS
  • CityWorks
  • Salesforce

Only in Teleport

  • Short-lived certificates
  • Protocol coverage
  • Session recording and replay
  • Access Requests
  • Device Trust
  • Identity provider integration
  • Machine identity
  • FIPS and FedRAMP builds

What people use each for

The jobs each tool is most often brought in to do.

SeeClickFix

  • Citizen Servicesnot Teleport
  • Records Managementnot Teleport
  • Public Safetynot Teleport
  • Civic Engagementnot Teleport

Teleport

  • Removing long-lived SSH keys and shared database passwords so that offboarding an engineer takes one action in the identity providernot SeeClickFix
  • Producing session recordings and per-user database audit trails as direct evidence for SOC 2 or FedRAMPnot SeeClickFix
  • Giving contractors or on-call engineers time-boxed, approved access to production instead of standing admin rightsnot SeeClickFix
  • Replacing a flat VPN with per-resource authorisation across servers, Kubernetes and internal web appsnot SeeClickFix

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

SeeClickFix

  • Now marketed as SeeClickFix 311 CRM under CivicPlus; pricing is gated behind a Request pricing button with no figures published

Teleport

  • Pricing is not published and is described as active users plus protected resources, so an autoscaling estate cannot forecast the bill and finance teams discover the true cost only after the first true-up.
  • The proxy is a hard dependency on reaching production, so it needs its own high availability deployment and a tested break-glass path or an outage in Teleport becomes an outage in your ability to respond to outages.
  • The open source Community Edition omits Access Requests, Device Trust and the FIPS builds, which are exactly the controls an auditor asks about, so the free tier rarely survives a compliance review.
  • Self-hosting means running and upgrading a certificate authority and its backing store, and Teleport releases frequently enough that upgrade work becomes a standing operational commitment.
  • Coverage across protocols is uneven in depth, so teams with legacy systems, unusual databases or bespoke network appliances find gaps that still require the old VPN to remain in place alongside it.

Pricing, plan by plan

SeeClickFix

$300/month
  • Pro$300/month
    • 311 Management
    • Work Order Tracking
    • Analytics

Teleport

On request
  • Teleport Community Edition$undefined/year
    • Open source, self-hosted
    • SSH, Kubernetes, database and app access
    • Session recording
  • Teleport Enterprise$undefined/year
    • Cloud-hosted or self-hosted
    • Access Requests and approval workflow
    • Device Trust and hardware key enforcement

Which should you pick?

Choose SeeClickFix if

  • You need issue reporting.
  • You work on Web, Ios, Android.
  • You also want work order management.
SeeClickFix review

Choose Teleport if

  • You need short-lived certificates.
  • You work on Linux, macOS, Windows, Kubernetes, Cloud.
  • You also want protocol coverage.
Teleport review

Questions people ask

Is SeeClickFix or Teleport better?
Neither clearly leads. SeeClickFix starts at $300/month and Teleport at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, SeeClickFix or Teleport?
SeeClickFix starts at $300/month and Teleport at On request.
Does SeeClickFix or Teleport run on more platforms?
SeeClickFix runs on Web, Ios, Android. Teleport runs on Linux, macOS, Windows, Kubernetes, Cloud.
What is SeeClickFix best used for?
SeeClickFix is most often used for citizen services, records management, public safety, civic engagement. Of those, citizen services and records management are not what Teleport is typically brought in for.
What can SeeClickFix do that Teleport cannot?
SeeClickFix covers Issue Reporting, Work Order Management, GIS Integration, Performance Analytics. Teleport covers Short-lived certificates, Protocol coverage, Session recording and replay, Access Requests.

Answered from the vendors’ own pages

Teleport: Is the open source edition usable in production?

Yes, but it lacks Access Requests, Device Trust and FIPS builds, which most compliance programmes end up requiring.

Teleport: How is it priced?

Not publicly. The vendor prices on active users and protected resources and provides a quote after a sales conversation.

Teleport: What happens if Teleport goes down?

Nobody reaches the resources behind it, so you need a highly available deployment and a documented break-glass procedure.

Teleport: Does it replace our VPN?

For anything you put behind it, yes. Legacy systems and appliances it does not support will keep the VPN alive.

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