Softwr

Field Service · head to head

Repsly vs Zoho CRM

Repsly logo

Repsly

Field Service

Retail execution and shelf audit software for consumer goods field teams

From
On request
Rated
-
Full reviewWebsite
Zoho CRM logo

Zoho CRM

CRM

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite

The short version

  • Only Zoho CRM has a free tier, so it costs nothing to try first.
  • Each has a real cost: Repsly every contract requires a twelve-month minimum commitment paid annually upfront, and Repsly states plainly that it offers no free trial, so a brand cannot pilot one territory cheaply before committing a years budget.; Zoho CRM free tier limited to 3 users only
  • They diverge on capability: Repsly covers Store visit workflows, Zoho CRM covers Lead management.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Repsly and Zoho CRM actually diverge.

Attributes where Repsly and Zoho CRM differ
AttributeRepslyZoho CRM
Starting priceOn requestFree
Pricing modelquotesubscription
Free tierNoYes
PlatformsWeb, iOS, AndroidWeb, Ios, Android, Api
CategoryField ServiceCRM
FoundedUnknown1996

Identical on both: user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Repsly

  • Store visit workflows
  • Shelf image recognition
  • Territory and route planning
  • Retail audits
  • Order capture
  • GPS and time tracking
  • Photo gallery and reporting
  • Team messaging and tasks

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

What people use each for

The jobs each tool is most often brought in to do.

Repsly

  • A snack brand with forty merchandisers that needs photographic evidence of promotional display compliance before paying a retailer trade spend claimnot Zoho CRM
  • A merchandising agency running field teams for several competing clients that must keep each clients data separated in one workspacenot Zoho CRM
  • A beverage distributor whose reps take orders in store and need customer-specific pricing available offline in the aislenot Zoho CRM
  • A brand entering a new grocery chain that wants to measure whether visit frequency in a region actually raised sell-throughnot Zoho CRM

Zoho CRM

  • Sales automationnot Repsly
  • Lead managementnot Repsly
  • Customer supportnot Repsly
  • Marketing automationnot Repsly
  • Analytics & reportingnot Repsly

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Repsly

  • Every contract requires a twelve-month minimum commitment paid annually upfront, and Repsly states plainly that it offers no free trial, so a brand cannot pilot one territory cheaply before committing a years budget.
  • Pricing is not published at any tier, so there is no way to compare the cost of Core against Scale, or against a competitor, without going through sales on both sides.
  • The data model assumes repeat visits to fixed retail locations, so companies whose field work is job-based or appointment-based will fight the product rather than configure it.
  • Image recognition accuracy depends on photo quality and on the product catalogue being trained for your SKUs, which means real onboarding effort and degraded results on cluttered or poorly lit shelves.
  • Cuadrilla Capital acquired Repsly in January 2025, and a private equity buyout of a mature product usually shifts investment towards retention and pricing rather than towards new capability, which is a risk if you are buying on roadmap promises.

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pricing, plan by plan

Repsly

On request
  • Core$undefined/year
    • Store visit workflows and forms
    • Shelf management basics
    • GPS and time tracking
  • Grow$undefined/year
    • Everything in Core
    • Order capture and product catalogue
    • Advanced audit configuration
  • Scale$undefined/year
    • Everything in Grow
    • Image recognition and shelf analytics
    • Sales lift and advanced reporting
  • Flex$undefined/year
    • Workspace for retail service providers and merchandising agencies
    • Multi-client separation
    • Twelve-month minimum, paid annually upfront

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Which should you pick?

Choose Repsly if

  • You need store visit workflows.
  • You work on Web, iOS, Android.
  • You also want shelf image recognition.
Repsly review

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Questions people ask

Is Repsly or Zoho CRM better?
Neither clearly leads. Repsly starts at On request and Zoho CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Repsly or Zoho CRM?
Zoho CRM has a free tier; the other does not. Paid plans start at On request for Repsly and Free for Zoho CRM.
Does Repsly or Zoho CRM run on more platforms?
Repsly runs on Web, iOS, Android. Zoho CRM runs on Web, Ios, Android, Api.
Can I use Zoho CRM for free?
Yes. Zoho CRM has a free tier, so you can try it without paying. Repsly starts at On request.
What is Repsly best used for?
Repsly is most often used for a snack brand with forty merchandisers that needs photographic evidence of promotional display compliance before paying a retailer trade spend claim, a merchandising agency running field teams for several competing clients that must keep each clients data separated in one workspace, a beverage distributor whose reps take orders in store and need customer-specific pricing available offline in the aisle, a brand entering a new grocery chain that wants to measure whether visit frequency in a region actually raised sell-through. Of those, a snack brand with forty merchandisers that needs photographic evidence of promotional display compliance before paying a retailer trade spend claim and a merchandising agency running field teams for several competing clients that must keep each clients data separated in one workspace are not what Zoho CRM is typically brought in for.
What can Repsly do that Zoho CRM cannot?
Repsly covers Store visit workflows, Shelf image recognition, Territory and route planning, Retail audits. Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation.

Answered from the vendors’ own pages

Repsly: Can I trial Repsly before buying?

No. Repsly states there is no free trial; it offers proof-of-concept arrangements during the sales process instead.

Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Repsly: What is the minimum contract?

Twelve months, paid annually upfront by credit card, ACH or wire transfer.

Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Repsly: Is Repsly a field service tool?

No. It is built for retail execution, where the unit of work is a repeat visit to a store, not a work order against an asset.

Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
Repsly: Who owns Repsly?

Cuadrilla Capital, which acquired the company in January 2025. Repsly was founded in Zagreb and is headquartered in Boston.

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