Software · head to head
Pipedrive vs Userpilot
The short version
- Only Userpilot has a free tier, so it costs nothing to try first.
- Each has a real cost: Pipedrive email account connectivity restricted to maximum of five email accounts per user; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
Where they differ
Only the attributes on which Pipedrive and Userpilot actually diverge.
Identical on both: pricing model (subscription), user rating (Not yet rated), category (Unknown).
What each one covers
Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.
Only in Pipedrive
- Visual pipeline
- Deal tracking
- Activity reminders
- Email integration
- Mobile apps
- Reporting
- Goal tracking
- Lead management
Only in Userpilot
Nothing recorded that Pipedrive does not also cover.
What people use each for
The jobs each tool is most often brought in to do.
Pipedrive
- Sales pipeline management with kanban-style dashboardsnot Userpilot
- Multi-channel communication with email and calendar syncnot Userpilot
- Sales automation for small to mid-market teamsnot Userpilot
Userpilot
- SaaS companies optimising user onboarding and activationnot Pipedrive
- Product teams collecting user feedback and identifying churn drivers via session replaynot Pipedrive
- Customer success teams using in-app guides and contextual helpnot Pipedrive
- Growth teams orchestrating multi-channel campaigns across email and in-appnot Pipedrive
- Product managers measuring adoption and engagement across user cohortsnot Pipedrive
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Pipedrive
- Email account connectivity restricted to maximum of five email accounts per user
Userpilot
- Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
- Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
- Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
- Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
- Enterprise pricing not published; custom negotiations required for large-scale deployments
Pricing, plan by plan
Pipedrive
On requestNo published plan breakdown. See the Pipedrive review.
Userpilot
Free- Starter$299/month
- Up to 2,000 monthly active users
- In-app engagement
- User segmentation
- Growth$849/month (marked 'Most Popular')
- 2,000 to 100,000 monthly active users
- All Starter features
- Advanced product analytics
- Enterprise$null/variable
- Custom monthly active user levels
- All Growth features
- Premium integrations
Which should you pick?
Choose Pipedrive if
- You need visual pipeline.
- You work on Web, iOS, Android.
- You also want deal tracking.
Choose Userpilot if
- You want to start without paying.
- You work on Web, iOS, Android, API.
Questions people ask
- Is Pipedrive or Userpilot better?
- Neither clearly leads. Pipedrive starts at On request and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Pipedrive or Userpilot?
- Userpilot has a free tier; the other does not. Paid plans start at On request for Pipedrive and Free for Userpilot.
- Does Pipedrive or Userpilot run on more platforms?
- Pipedrive runs on Web, iOS, Android. Userpilot runs on Web, iOS, Android, API.
- Can I use Userpilot for free?
- Yes. Userpilot has a free tier, so you can try it without paying. Pipedrive starts at On request.
- What is Pipedrive best used for?
- Pipedrive is most often used for sales pipeline management with kanban-style dashboards, multi-channel communication with email and calendar sync, sales automation for small to mid-market teams. Of those, sales pipeline management with kanban-style dashboards and multi-channel communication with email and calendar sync are not what Userpilot is typically brought in for.
- What can Pipedrive do that Userpilot cannot?
- Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration.
Answered from the vendors’ own pages
Userpilot: What is included in the free trial?
Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.
SourceUserpilot: Does Userpilot include session replay?
Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.
SourceUserpilot: What integrations does Userpilot support?
Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.
SourceRelated pages
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