Is Heap or Pipedrive better?

Neither clearly leads. Heap starts at Free and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.

Which is cheaper, Heap or Pipedrive?

Heap has a free tier; the other does not. Paid plans start at Free for Heap and On request for Pipedrive.

Does Heap or Pipedrive run on more platforms?

Both run on Web, iOS, Android, so platform support will not decide this one for you.

Can I use Heap for free?

Yes. Heap has a free tier, so you can try it without paying. Pipedrive starts at On request.

What is Heap best used for?

Heap is most often used for user behavior analysis, conversion optimization, product adoption, customer journey mapping. Of those, user behavior analysis and conversion optimization are not what Pipedrive is typically brought in for.

What can Heap do that Pipedrive cannot?

Heap covers Autocapture, Retroactive analytics, Session replay, Funnel analysis. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle SOC2, GDPR.

SaaS · head to head

Heap vs Pipedrive

Heap

SaaS

Product analytics for the modern product team

From: Free
Rated: -

Full review Website

Pipedrive

All industries

The CRM that sales teams love to use

From: On request
Rated: -

Full review Website

The short version

Only Heap has a free tier, so it costs nothing to try first.
Each has a real cost: Heap no built-in A/B testing or feature flags; requires integration with separate tools for experimentation; Pipedrive email account connectivity restricted to maximum of five email accounts per user
They diverge on capability: Heap covers Autocapture, Pipedrive covers Visual pipeline.

Where they differ

Only the attributes on which Heap and Pipedrive actually diverge.

Attributes where Heap and Pipedrive differ
Attribute	Heap	Pipedrive
Starting price	Free	On request
Pricing model	Unknown	subscription
Free tier	Yes	No
Category	SaaS	All industries
Founded	2013	2010

Identical on both: platforms (Web, iOS, Android), user rating (Not yet rated).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Heap

Autocapture
Retroactive analytics
Session replay
Funnel analysis
User segmentation
Path analysis
Data science
Virtual events

Only in Pipedrive

Visual pipeline
Deal tracking
Activity reminders
Email integration
Mobile apps
Reporting
Goal tracking
Lead management

Both cover

SOC2
GDPR

What people use each for

The jobs each tool is most often brought in to do.

Heap

User behavior analysisnot Pipedrive
Conversion optimizationnot Pipedrive
Product adoptionnot Pipedrive
Customer journey mappingnot Pipedrive
A/B testing analysisnot Pipedrive

Pipedrive

Sales pipeline management with kanban-style dashboardsnot Heap
Multi-channel communication with email and calendar syncnot Heap
Sales automation for small to mid-market teamsnot Heap

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Heap

No built-in A/B testing or feature flags; requires integration with separate tools for experimentation
Group analytics and advanced features require a sales conversation, not self-serve
Cloud-only deployment; no self-hosted option for data security or compliance requirements
Session replay lacks developer debugging tools compared to PostHog
Pricing for Growth and Pro plans requires direct sales contact; no transparency on how pricing scales

Pipedrive

Email account connectivity restricted to maximum of five email accounts per user

Pricing, plan by plan

Heap

Free

FreeFree
- Up to 10,000 monthly sessions
- Basic charts
- 6 months data history
Growth$null/custom
- Custom session pricing
- Sense AI assistant
- 12 months data history
Pro$null/custom
- Custom session pricing
- Account analytics
- Engagement matrix
Premier$null/custom
- Custom session pricing
- Data warehouse integration
- Unlimited projects

Pipedrive

On request

No published plan breakdown. See the Pipedrive review.

Which should you pick?

Choose Heap if

You need autocapture.
You want to start without paying.
You work on Web, iOS, Android.
You also want retroactive analytics.

Heap review

Choose Pipedrive if

You need visual pipeline.
You work on Web, iOS, Android.
You also want deal tracking.

Pipedrive review

Questions people ask

Is Heap or Pipedrive better?: Neither clearly leads. Heap starts at Free and Pipedrive at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Heap or Pipedrive?: Heap has a free tier; the other does not. Paid plans start at Free for Heap and On request for Pipedrive.
Does Heap or Pipedrive run on more platforms?: Both run on Web, iOS, Android, so platform support will not decide this one for you.
Can I use Heap for free?: Yes. Heap has a free tier, so you can try it without paying. Pipedrive starts at On request.
What is Heap best used for?: Heap is most often used for user behavior analysis, conversion optimization, product adoption, customer journey mapping. Of those, user behavior analysis and conversion optimization are not what Pipedrive is typically brought in for.
What can Heap do that Pipedrive cannot?: Heap covers Autocapture, Retroactive analytics, Session replay, Funnel analysis. Pipedrive covers Visual pipeline, Deal tracking, Activity reminders, Email integration. Both handle SOC2, GDPR.

Answered from the vendors’ own pages

Heap: What does Heap's autocapture feature do?

Heap's autocapture is a single code snippet that automatically captures every click, swipe, tap, pageview, and form fill on your website and apps without requiring manual event setup. Once installed, Heap captures the entire digital experience of every user on every platform with no ongoing engineering maintenance needed.

Source

Heap: What are Heap's pricing plans and how much do they cost?

Heap offers a Free plan for up to 10,000 monthly sessions. Growth, Pro, and Premier plans use custom session-based pricing that requires contacting sales for a quote. Free includes basic charts and 6 months data history. Growth adds the Sense AI assistant. Pro adds account analytics. Premier adds data warehouse integration and dedicated customer success management.

Source

Heap: Does Heap include session replay and A/B testing?

Heap includes integrated session replay showing exactly what users did on your site. However, Heap does not include built-in A/B testing or feature flags. Teams requiring these capabilities must use separate tools or integrate with third-party platforms.

Source

Heap: What integrations does Heap support?

Heap supports over 100 integrations connecting to business tools including marketing platforms, CRMs, and data warehouses. This allows insights to reach relevant teams and ensures data flows to other business systems automatically.

Source

Heap: Does Heap offer self-hosting or is it cloud-only?

Heap is cloud-only and does not offer self-hosted options. Organizations requiring on-premises deployment should consider alternatives like PostHog which supports self-hosting alongside its cloud product.

Source

Heap: What is Sense and how does it help with analytics?

Sense Chat is Heap's AI assistant that enables users to access analytics without extensive technical knowledge. It allows teams to ask questions about user behavior and get answers directly without lengthy onboarding or technical expertise, making insights more accessible to non-technical stakeholders.

Source

ShareX LinkedIn Reddit WhatsApp Email

Heap vs Pipedrive

Heap

Pipedrive

The short version

Where they differ

What each one covers

Only in Heap

Only in Pipedrive

Both cover

What people use each for

Heap

Pipedrive

Where each one falls short

Heap

Pipedrive

Pricing, plan by plan

Heap

Pipedrive

Which should you pick?

Choose Heap if

Choose Pipedrive if

Questions people ask

Answered from the vendors’ own pages

Related pages

More on Heap

More on Pipedrive

Keep looking

Other head to heads