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Software · head to head

Userpilot vs Zoho CRM

Userpilot logo

Userpilot

Software

Product analytics and in-app onboarding platform.

From
Free
Rated
-
Full reviewWebsite
Zoho CRM logo

Zoho CRM

Software

The world's favorite CRM

From
Free
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier; Zoho CRM free tier limited to 3 users only

Where they differ

Only the attributes on which Userpilot and Zoho CRM actually diverge.

Attributes where Userpilot and Zoho CRM differ
AttributeUserpilotZoho CRM
FoundedUnknown1996

Identical on both: starting price (Free), pricing model (subscription), free tier (Yes), platforms (Web, iOS, Android, API), user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Userpilot

Nothing recorded that Zoho CRM does not also cover.

Only in Zoho CRM

  • Lead management
  • Deal tracking
  • Contact management
  • Sales automation
  • Analytics
  • Mobile CRM
  • Email marketing
  • AI assistant (Zia)

What people use each for

The jobs each tool is most often brought in to do.

Userpilot

  • SaaS companies optimising user onboarding and activationnot Zoho CRM
  • Product teams collecting user feedback and identifying churn drivers via session replaynot Zoho CRM
  • Customer success teams using in-app guides and contextual helpnot Zoho CRM
  • Growth teams orchestrating multi-channel campaigns across email and in-appnot Zoho CRM
  • Product managers measuring adoption and engagement across user cohortsnot Zoho CRM

Zoho CRM

  • Sales automationnot Userpilot
  • Lead managementnot Userpilot
  • Customer supportnot Userpilot
  • Marketing automationnot Userpilot
  • Analytics & reportingnot Userpilot

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Userpilot

  • Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
  • Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
  • Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
  • Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
  • Enterprise pricing not published; custom negotiations required for large-scale deployments

Zoho CRM

  • Free tier limited to 3 users only
  • Steep pricing when scaling beyond 10 users
  • Limited offline capabilities compared to some competitors
  • Setup and configuration can require significant customization

Pricing, plan by plan

Userpilot

Free
  • Starter$299/month
    • Up to 2,000 monthly active users
    • In-app engagement
    • User segmentation
  • Growth$849/month (marked 'Most Popular')
    • 2,000 to 100,000 monthly active users
    • All Starter features
    • Advanced product analytics
  • Enterprise$null/variable
    • Custom monthly active user levels
    • All Growth features
    • Premium integrations

Zoho CRM

Free
  • FreeFree
    • Up to 3 users
    • Basic modules
    • Standard dashboards
  • Standard$14/month
    • Sales forecasting
    • Custom dashboards
    • Workflow automation
  • Professional$23/month
    • Inventory management
    • AI predictions
    • Advanced customization
  • Enterprise$40/month
    • Zia AI assistant
    • Multi-currency
    • Advanced analytics

Which should you pick?

Choose Userpilot if

  • You want to start without paying.
  • You work on Web, iOS, Android, API.
Userpilot review

Choose Zoho CRM if

  • You need lead management.
  • You want to start without paying.
  • You work on Web, Ios, Android, Api.
  • You also want deal tracking.
Zoho CRM review

Questions people ask

Is Userpilot or Zoho CRM better?
Neither clearly leads. Userpilot starts at Free and Zoho CRM at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Userpilot or Zoho CRM?
Userpilot starts at Free and Zoho CRM at Free.
Does Userpilot or Zoho CRM run on more platforms?
Userpilot runs on Web, iOS, Android, API. Zoho CRM runs on Web, Ios, Android, Api.
Can I use Userpilot for free?
Both have a free tier, so you can try either at no cost before committing.
What is Userpilot best used for?
Userpilot is most often used for saas companies optimising user onboarding and activation, product teams collecting user feedback and identifying churn drivers via session replay, customer success teams using in-app guides and contextual help, growth teams orchestrating multi-channel campaigns across email and in-app. Of those, saas companies optimising user onboarding and activation and product teams collecting user feedback and identifying churn drivers via session replay are not what Zoho CRM is typically brought in for.
What can Userpilot do that Zoho CRM cannot?
Zoho CRM covers Lead management, Deal tracking, Contact management, Sales automation.

Answered from the vendors’ own pages

Userpilot: What is included in the free trial?

Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.

Source
Zoho CRM: Does Zoho CRM have a free tier?

Yes. Zoho CRM offers a free plan for up to 3 users that includes core CRM functionality like lead, contact, and account management, basic workflow automation, and customizable dashboards.

Source
Userpilot: Does Userpilot include session replay?

Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.

Source
Zoho CRM: What does Zoho CRM cost for a paid plan?

Zoho CRM pricing ranges from $14 per user per month for the Standard plan up to $52 per user per month for the Ultimate plan when billed annually. Most sales teams use the Professional plan around $23/user/month or Enterprise at $40/user/month.

Source
Userpilot: What integrations does Userpilot support?

Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.

Source
Zoho CRM: Is Zoho CRM independent or owned by another company?

Zoho CRM is part of Zoho Corporation, which is independent and bootstrapped. The parent company was founded in 1996 as AdventNet, rebranded to Zoho in 2009, and has never accepted external venture funding.

Source
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