Software · head to head
Capsule CRM vs Userpilot
The short version
- Each has a real cost: Capsule CRM free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline; Userpilot starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
Where they differ
Only the attributes on which Capsule CRM and Userpilot actually diverge.
| Attribute | Capsule CRM | Userpilot |
|---|---|---|
| Pricing model | freemium | subscription |
| Platforms | Web | Web, iOS, Android, API |
Identical on both: starting price (Free), free tier (Yes), user rating (Not yet rated), category (Unknown).
What people use each for
The jobs each tool is most often brought in to do.
Capsule CRM
No use cases recorded yet. See the Capsule CRM review.
Userpilot
- SaaS companies optimising user onboarding and activationnot Capsule CRM
- Product teams collecting user feedback and identifying churn drivers via session replaynot Capsule CRM
- Customer success teams using in-app guides and contextual helpnot Capsule CRM
- Growth teams orchestrating multi-channel campaigns across email and in-appnot Capsule CRM
- Product managers measuring adoption and engagement across user cohortsnot Capsule CRM
Where each one falls short
Documented limitations, not opinions. Every one is a constraint you would hit in normal use.
Capsule CRM
- Free plan caps at 250 contacts and a maximum of 2 users, with only 1 sales pipeline
- Starter plan, the cheapest paid tier, still caps at 30,000 contacts before requiring an upgrade to Growth (60,000) or Advanced (120,000)
- Ultimate tier, aimed at teams of 5 or more users, has no published price and requires contacting sales
- Marketing features are not included in any core plan; the Transpond marketing add-on costs an additional $11/month minimum on top of the CRM price
Userpilot
- Starter tier limited to 2,000 monthly active users; even small-to-medium products may require Growth tier
- Large price jump from Starter ($299/mo) to Growth ($849/mo), nearly 3x increase
- Growth tier scales to 100,000 MAU but does not publish pricing for higher volumes, requiring Enterprise negotiation
- Session replay and mobile engagement are optional add-ons in Growth tier, not included in base pricing
- Enterprise pricing not published; custom negotiations required for large-scale deployments
Pricing, plan by plan
Capsule CRM
FreeNo published plan breakdown. See the Capsule CRM review.
Userpilot
Free- Starter$299/month
- Up to 2,000 monthly active users
- In-app engagement
- User segmentation
- Growth$849/month (marked 'Most Popular')
- 2,000 to 100,000 monthly active users
- All Starter features
- Advanced product analytics
- Enterprise$null/variable
- Custom monthly active user levels
- All Growth features
- Premium integrations
Which should you pick?
Choose Userpilot if
- You want to start without paying.
- You work on Web, iOS, Android, API.
Questions people ask
- Is Capsule CRM or Userpilot better?
- Neither clearly leads. Capsule CRM starts at Free and Userpilot at Free, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
- Which is cheaper, Capsule CRM or Userpilot?
- Capsule CRM starts at Free and Userpilot at Free.
- Does Capsule CRM or Userpilot run on more platforms?
- Capsule CRM runs on Web. Userpilot runs on Web, iOS, Android, API.
- Can I use Capsule CRM for free?
- Both have a free tier, so you can try either at no cost before committing.
Answered from the vendors’ own pages
Userpilot: What is included in the free trial?
Userpilot offers a free 14-day trial without requiring a credit card, providing full access to the Starter tier features.
SourceUserpilot: Does Userpilot include session replay?
Session replay is available in the Growth tier as an optional add-on for watching real user sessions and identifying friction points.
SourceUserpilot: What integrations does Userpilot support?
Userpilot integrates with HubSpot, Salesforce, Segment, Google Analytics, Amplitude, Mixpanel, Heap, Zendesk, Intercom and Google Tag Manager. Additional integrations can be requested.
SourceRelated pages
More on Capsule CRM
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