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Software · head to head

Hopin vs Talkdesk

Hopin logo

Hopin

Software

Virtual and hybrid events at scale

From
Free
Rated
-
Full reviewWebsite
Talkdesk logo

Talkdesk

Software

Cloud contact center for innovative enterprises

From
$65/month
Rated
-
Full reviewWebsite

The short version

  • Only Hopin has a free tier, so it costs nothing to try first.
  • Each has a real cost: Hopin platform complexity with feature breadth that results in no single feature being particularly strong compared to specialized competitors; Talkdesk platform stability issues including dropped calls and system freezes during peak usage times
  • They diverge on capability: Hopin covers Virtual stages, Talkdesk covers AI agent assist.

Where they differ

Only the attributes on which Hopin and Talkdesk actually diverge.

Attributes where Hopin and Talkdesk differ
AttributeHopinTalkdesk
Starting priceFree$65/month
Pricing modelUnknownsubscription
Free tierYesNo
PlatformsWeb, iOS, AndroidWeb, Mobile
Founded20192011

Identical on both: user rating (Not yet rated), category (Unknown).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Hopin

  • Virtual stages
  • Networking sessions
  • Expo areas
  • Breakout rooms
  • Live streaming
  • Stripe
  • HubSpot
  • Zapier

Only in Talkdesk

  • AI agent assist
  • Omnichannel
  • Workforce management
  • Quality management
  • Knowledge management
  • Analytics
  • ServiceNow
  • Microsoft Dynamics

Both cover

  • Salesforce
  • Web support
  • Ios support
  • Android support

What people use each for

The jobs each tool is most often brought in to do.

Hopin

  • Event planningnot Talkdesk
  • Ticket salesnot Talkdesk
  • Attendee managementnot Talkdesk
  • Virtual eventsnot Talkdesk
  • Event marketingnot Talkdesk

Talkdesk

  • Enterprise contact centernot Hopin
  • AI-powered servicenot Hopin
  • Customer experiencenot Hopin

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Hopin

  • Platform complexity with feature breadth that results in no single feature being particularly strong compared to specialized competitors
  • Hard registration caps with additional charges if events exceed 100 registrations
  • Post-acquisition delays with slow account activation taking up to 45 days and slow responses to onboarding questions
  • High pricing particularly problematic for organizations running occasional or simple webinars
  • No Facebook or YouTube live streaming integration and limited caption support for accessibility

Talkdesk

  • Platform stability issues including dropped calls and system freezes during peak usage times
  • Reporting dashboards lack flexibility and often require manual workarounds for deeper insights
  • Mobile app performance is inconsistent with connectivity drops and fewer features than desktop
  • Advanced AI and analytics features are locked behind higher-tier plans

Pricing, plan by plan

Hopin

Free

No published plan breakdown. See the Hopin review.

Talkdesk

$65/month
  • CX Cloud Essentials$65/month
    • Voice
    • Digital engagement
    • Agent workspace
  • CX Cloud Elevate$95/month
    • Essentials + WFM
    • Quality management
  • CX Cloud Elite$125/month
    • Elevate + Analytics
    • Customer experience analytics

Which should you pick?

Choose Hopin if

  • You need virtual stages.
  • You want to start without paying.
  • You work on Web, iOS, Android.
  • You also want networking sessions.
Hopin review

Choose Talkdesk if

  • You need ai agent assist.
  • You work on Web, Mobile.
  • You also want omnichannel.
Talkdesk review

Questions people ask

Is Hopin or Talkdesk better?
Neither clearly leads. Hopin starts at Free and Talkdesk at $65/month, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Hopin or Talkdesk?
Hopin has a free tier; the other does not. Paid plans start at Free for Hopin and $65/month for Talkdesk.
Does Hopin or Talkdesk run on more platforms?
Hopin runs on Web, iOS, Android. Talkdesk runs on Web, Mobile.
Can I use Hopin for free?
Yes. Hopin has a free tier, so you can try it without paying. Talkdesk starts at $65/month.
What is Hopin best used for?
Hopin is most often used for event planning, ticket sales, attendee management, virtual events. Of those, event planning and ticket sales are not what Talkdesk is typically brought in for.
What can Hopin do that Talkdesk cannot?
Hopin covers Virtual stages, Networking sessions, Expo areas, Breakout rooms. Talkdesk covers AI agent assist, Omnichannel, Workforce management, Quality management. Both handle Salesforce, Web support, Ios support, Android support.

Answered from the vendors’ own pages

Hopin: What is Hopin's pricing?

Hopin (now RingCentral Events) starts at approximately $99 per organizer per month (billed annually) for the Events Pro plan, with higher tiers at $199 and $299 per month adding onsite capabilities and advanced integrations. A free plan is available with limited features.

Source
Talkdesk: What is the pricing structure for Talkdesk?

Talkdesk offers three main plans. Digital Essentials and Voice Essentials both start at $85/user/month. CX Cloud Elite, the omnichannel plan, starts at $165/user/month. Additional charges apply for reporting, workforce management, quality management, integrations, and advanced automation features.

Source
Hopin: What features does Hopin include?

Hopin provides registration, live streaming, networking tools (1:1 video matchmaking, breakout rooms), virtual reception and expo areas, real-time analytics and reporting, and integrations with Salesforce, HubSpot, Marketo, and Pardot.

Source
Talkdesk: Does Talkdesk integrate with Salesforce and Zendesk?

Yes. Talkdesk integrates natively with Salesforce Sales Cloud, Service Cloud, and Service Cloud Voice. It also integrates with Zendesk with automation capabilities for ticket creation, contact updating, and data entry. Talkdesk supports over 40 integrations overall.

Source
Hopin: Can Hopin live stream to Facebook or YouTube?

No. Hopin does not offer native options to live stream video conferencing directly to Facebook or YouTube. This requires manual setup or third-party solutions.

Source
Talkdesk: What AI and automation features does Talkdesk offer?

Talkdesk includes real-time transcription, sentiment analysis, automatic call scoring, and AI-assisted agent workspace. The platform uses generative AI and automation to streamline workflows and optimize resources.

Source
Hopin: Does Hopin provide automated captions during events?

Hopin does not offer built-in caption support across all features, which is a limitation for accessibility and engagement during live sessions.

Source
Talkdesk: Does Talkdesk support multiple communication channels?

Yes. Talkdesk offers omnichannel support across voice, email, chat, and SMS in the CX Cloud Elite plan. Lower-tier plans focus on specific channels (digital-only or voice-only).

Source
Hopin: Who acquired Hopin?

RingCentral acquired Hopin in late 2023. The platform is now sold as RingCentral Events with ongoing support and updates managed by RingCentral.

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