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Logistics · head to head

Manhattan Associates vs ShipHero

Manhattan Associates logo

Manhattan Associates

Logistics

Tier-one warehouse, order and transportation management, now cloud subscription only

From
On request
Rated
-
Full reviewWebsite
ShipHero logo

ShipHero

Logistics

Warehouse management for e-commerce

From
On request
Rated
-
Full reviewWebsite

The short version

  • Each has a real cost: Manhattan Associates manhattan Active is cloud subscription only with no perpetual licence and no on-premises deployment, so organisations with a capital purchasing model or air-gapped requirements are excluded outright.; ShipHero pricing details not disclosed on public website; requires contacting sales
  • They diverge on capability: Manhattan Associates covers Order management, ShipHero covers Pick/pack/ship.
  • Prices and features above were last checked on 31 August 2026.

Where they differ

Only the attributes on which Manhattan Associates and ShipHero actually diverge.

Attributes where Manhattan Associates and ShipHero differ
AttributeManhattan AssociatesShipHero
Pricing modelquoteUnknown
PlatformsWeb, Cloud, iOS, AndroidWeb
FoundedUnknown2013

Identical on both: starting price (On request), free tier (No), user rating (Not yet rated), category (Logistics).

What each one covers

Drawn from each product's published feature list. An absence here means we hold no record of it - not that the product lacks it.

Only in Manhattan Associates

  • Order management
  • Transportation management
  • Labour management
  • Yard management
  • Versionless updates
  • Store and point of sale

Only in ShipHero

  • Pick/pack/ship
  • Inventory tracking
  • Automation rules
  • Shopify
  • Amazon
  • WooCommerce
  • BigCommerce
  • Klaviyo

Both cover

  • Warehouse management

What people use each for

The jobs each tool is most often brought in to do.

Manhattan Associates

  • A retailer fulfilling store, ecommerce and wholesale orders from one inventory pool without separate systems per channelnot ShipHero
  • A distribution centre introducing goods-to-person robotics that needs the WMS to orchestrate the automationnot ShipHero
  • A third-party logistics provider running multiple clients with different processes in one facilitynot ShipHero
  • An operation where labour is the largest cost and engineered standards would pay for the softwarenot ShipHero

ShipHero

  • Multi-carrier shipping with live rate shopping (UPS, FedEx, USPS, DHL)not Manhattan Associates
  • Warehouse management with picking, packing, and returns automationnot Manhattan Associates
  • Labour management and workforce performance trackingnot Manhattan Associates
  • Integration with major e-commerce platforms (Shopify, Magento, BigCommerce, TikTok Shop)not Manhattan Associates

Where each one falls short

Documented limitations, not opinions. Every one is a constraint you would hit in normal use.

Manhattan Associates

  • Manhattan Active is cloud subscription only with no perpetual licence and no on-premises deployment, so organisations with a capital purchasing model or air-gapped requirements are excluded outright.
  • Legacy WMOS and SCALE customers pay annual maintenance of roughly 18 to 22 per cent of licence value while the vendor steers investment towards Active, so staying put has a rising opportunity cost as well as a cash cost.
  • Implementation is a tier-one project measured in quarters, and system integrator fees routinely match or exceed several years of subscription, which is the part that breaks budgets rather than the licence.
  • Functional depth assumes complexity; operations with simple distribution end up configuring around capability they do not need and paying for it every year.
  • Modules are priced individually, so warehouse, order, transportation and labour management each carry their own line, and a business case built on the WMS alone understates the eventual footprint.

ShipHero

  • Pricing details not disclosed on public website; requires contacting sales
  • No published technical system requirements or browser compatibility specifications
  • Custom quote model requires enterprise sales engagement for pricing transparency

Pricing, plan by plan

Manhattan Associates

On request
  • Manhattan Active Warehouse Management$undefined/year
    • Cloud subscription only, no perpetual licence
    • Versionless with continuous updates
    • Priced per module and by volume or site
  • Manhattan Active Omni and Transportation$undefined/year
    • Order management, point of sale and store fulfilment
    • Multimodal transportation management
    • Each module priced separately
  • Legacy WMOS and SCALE$undefined/year
    • Perpetual licence held by existing customers
    • Annual maintenance typically 18 to 22 per cent of licence value
    • Still sold to existing customers with extended support

ShipHero

On request

No published plan breakdown. See the ShipHero review.

Which should you pick?

Choose Manhattan Associates if

  • You need order management.
  • You work on Web, Cloud, iOS, Android.
  • You also want transportation management.
Manhattan Associates review

Choose ShipHero if

  • You need pick/pack/ship.
  • You also want inventory tracking.
ShipHero review

Questions people ask

Is Manhattan Associates or ShipHero better?
Neither clearly leads. Manhattan Associates starts at On request and ShipHero at On request, and user ratings are close enough to be indistinguishable. Choose on capability and platform support.
Which is cheaper, Manhattan Associates or ShipHero?
Manhattan Associates starts at On request and ShipHero at On request.
Does Manhattan Associates or ShipHero run on more platforms?
Manhattan Associates runs on Web, Cloud, iOS, Android. ShipHero runs on Web.
What is Manhattan Associates best used for?
Manhattan Associates is most often used for a retailer fulfilling store, ecommerce and wholesale orders from one inventory pool without separate systems per channel, a distribution centre introducing goods-to-person robotics that needs the wms to orchestrate the automation, a third-party logistics provider running multiple clients with different processes in one facility, an operation where labour is the largest cost and engineered standards would pay for the software. Of those, a retailer fulfilling store, ecommerce and wholesale orders from one inventory pool without separate systems per channel and a distribution centre introducing goods-to-person robotics that needs the wms to orchestrate the automation are not what ShipHero is typically brought in for.
What can Manhattan Associates do that ShipHero cannot?
Manhattan Associates covers Order management, Transportation management, Labour management, Yard management. ShipHero covers Pick/pack/ship, Inventory tracking, Automation rules, Shopify. Both handle Warehouse management.

Answered from the vendors’ own pages

Manhattan Associates: Can I buy Manhattan Active on-premises or perpetually?

No. Manhattan Active is cloud-native SaaS priced per module by subscription, with no perpetual licence option.

ShipHero: What is ShipHero's pricing model?

ShipHero does not publish pricing on its homepage. The company uses a direct sales model, directing customers to book a demo or contact their sales team at [email protected] to discuss pricing.

Source
Manhattan Associates: What happens to my WMOS or SCALE licence?

Existing perpetual licences continue, with maintenance typically 18 to 22 per cent of licence value each year. Manhattan offers discounted transition pricing to move to Active.

ShipHero: Is ShipHero expensive?

ShipHero states that the solution to warehouse inefficiency is not as expensive as you might think, suggesting competitive pricing. However, specific costs require contacting sales.

Source
Manhattan Associates: What does versionless actually mean?

Updates are applied continuously while the subscription is active, so there is no separate upgrade project, but you also do not control when changes arrive.

ShipHero: Can I try ShipHero before committing?

The site does not mention a free trial. To evaluate ShipHero, customers must schedule a demo with the sales team.

Source
Manhattan Associates: How much does implementation cost relative to the software?

Expect a system integrator engagement comparable to or larger than several years of subscription. Budget for it as the main line, not a footnote.

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